Establish relationships and become an expert in the assigned region on plans, programs and products
Build relationships that result in positive adoption, the achievement of Vision Care program targets and support of strategic initiatives.
Research, analyze and resolve complex issues and escalations, coordinating with internal and external business partners when needed
Negotiate and manage special provider contract arrangements and fees based on geographic patient access considerations, business needs, and client requests.
Analyze practice structure and interpret legal documents submitted by providers in support of their practice ownership information
Determine the routing of applications based on the analysis
Demonstrate analytical and investigative skills to manage, troubleshoot and resolve network, retail, and other non-traditional provider issues
Escalate issues to the appropriate business areas and drive solutions when applicable
Gather and review client/provider information to determine network composition that ensures client (performance guarantee) needs are met
Compose professional and concise correspondence to providers, retail chains, strategic partners, clients, office staff, and governmental agencies.
Act as a communication focal point for critical provider outreach, during natural disaster relief efforts, activity recruitment, and surveys
Job Specifications
Typically has the following skills or abilities:
Bachelors degree in Business, Communications, or other related area or equivalent experience
2+ years experience in a health care environment, preferably working with health care providers
Demonstrated professionalism and leadership in dealing with situations involving controversy and conflict, experience handling and resolving escalated issues
Advanced communication, influencing, and problem-solving skills
Experience working directly with providers and staff on policies and procedures resolving complex issues
Regularly exercise discretion and independent judgment the in performance of job duties
Demonstrated ability to identify problems and provide creative solutions
Strong attention to detail, multi-tasking, organizational skills, and customer service skills
Proven ability to balance provider needs with corporate objectives
Ability to work independently and in a team environment
#LI-VISIONCARE
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $58,656.00 - $92,328.00VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.