Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
The A Side: A Day in The Life
The UK Property Services department oversees most of the building and facilities services across Universal Music Group’s UK property portfolio. Our mission is to deliver a dynamic and innovative service that goes above and beyond.
The Property Services Assistant will be permanently based at Universal Music 4PS Site but may also be required to visit other UMG owned or affiliated sites as required.
Mission Statement:
We strive for every UMG employee, artist, and guest to thrive safely in our offices by bringing a high-quality service, with a desire to be the BEST in everything we do.
We achieve this using our own unique service model and matching all requirements to the most suitable resources available. Through passion, knowledge, and creativity.
We are committed to environmental sustainability, integrating eco-friendly practice to create an inspiring workplace while reducing our carbon footprint.
We deliver customer service on the B.E.S.T principle:
Be Bold
Be Excellent
Be Strategic
Be a Team
The B Side: Skills & Experience
Be Passionate about Service
Deliver a friendly and welcoming service for all staff and visitors when working at the Help desk Desk, Engineering team and Events.
Ensure all property services guests are greeted, made to feel welcome and managed in the appropriate manner.
Assist the Property Services Supervisor with escorting sub-contractors checking mailbox/admin, including; AV meeting room management, 4PS event Space.
Answer all inquiries in a professional and friendly manner.
Be Organised
Follow up systems and procedures.
Working with the AV Department on installs and fault finding.
Supporting the events team in setting up meeting rooms and event space.
Covering the Property services help desk when required.
Assisting in Decorating works as required
Picture Hanging General Fabric works.
Assisting on Fabric Engineers on various task including office and desk moves.
Always be punctual for your shift and, in the event of any delay, inform your line manager.
Plan and stay organised.
Conducting floor walks – landing bar checks – wc checks
Excellent diary management.
Independently remain up to date with systems and procedures within the Property services helpdesk, Av support and Site Engineers so you can always support the relevant team.
Be Collaborative
Support the Property Service Management team as required.
Cover shifts when required for:
Switchboard
Post room
Helpdesk
Cover Events mailbox when required.
Provide administrative support as needed; e.g. minute taking, admin tasks, projects.
Liaise with all services including cleaning, security, catering when required.
Person specification
People person with excellent verbal, written and presentation skills.
Excellent time management.
Ability to work effectively both independently and as part of a team.
Ability to multi-task, e.g. managing tasks emails whilst working with the help desk team.
Good working knowledge of the business and building is desirable.
Knowledge file management, transcription, and other administrative procedures.
Bonus Tracks: Your Benefits
Group Personal Pension Scheme
Private Medical Insurance
25 paid days of annual leave
Interest Free Season Ticket Loan
Holiday Purchase scheme
Dental and Travel Insurance options
Cycle to Work Scheme
Salary Sacrifice Cars
Subsidised Gym Membership
Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.