WHAT YOU’LL DO
The Manager of Promotions and Events is responsible for leading the property’s marketing operations, tournaments, other special events and promotions. This includes assisting in the developing strategic plans, execution, and ensuring alignment with company objectives and gaming regulations to drive revenue, guest engagement, and brand growth for Rio Hotel & Casino.
ROLE EXPECTATIONS
Responsibilities include, but are not limited to, the following:
Partner closely with the Executive Director of Events & Entertainment to ensure all initiatives are being adopted and promoted enterprise wide
Responsible for day-to-day leadership responsibilities of the Special Events and Promotions initiatives.
Lead, coach, and motivate all Special Events and Promotions employees while making operational decisions.
Contribute to development of Casino and Entertainment Event calendar, strategy, planning, yielding and execution.
Coordinates scheduling for event desk operations.
Coordinates all marketing collateral submission, changes, printing, and delivery.
Assists with entirety of special events – including event execution, registration, score keeping, prize loads and payment collections for casino events.
Plans and executes all training of new employees and any property training initiatives. Ensures employees are adequately trained in policies and procedures and that work is performed accurately, efficiently and in compliance with internal and external standards while also evaluating performance.
Responsible for the Special Events and Promotions Operating Procedures, Handbooks, and Employee Incentive/Recognition programs.
Facilitates the flow of information throughout the department by attending regularly scheduled departmental meetings and conveying accurate information to employees on assigned shifts.
Maintains accurate departmental training records and other deliverables and conveys relevant information to the Executive Director of Events, Promotions & Entertainment.
Participates and collaborates with cross-functional teams in the development of redemption processes for promotions, special events, or CRM initiatives that involve and Special Event offers
Develops communication, implements processes, and leverages technology to support employees in the Special Events.
Works with Director of Loyalty and Slot Marketing to implement necessary communication and training strategies to promote Rio Rewards property wide.
Fosters relationships with internal departments along with third party outlet leaders to ensure benefit fulfillment and adequate processes are in place so that we remain compliant and uphold expected service levels.
Resolves Guest and Employee opportunities, providing immediate service recovery and appropriate coaching.
Manages decisions on hiring, discipline, scheduling, vacations, and terminations for Special Events and Promotions
Responsible for complying with Title 31 and AML/SARC compliance and policies and procedures.
Assists Executive Director of Events, Promotions and Entertainment with special projects as needed.
SUPERVISORY RESPONSIBILITIES
Special Events & Promotions Team
REQUIREMENTS
Possess a deep knowledge of gaming systems and the hospitality/gaming business.
Demonstrates leadership and management skills.
Ability to foster relationships effectively through email, telephone, in-person, & group communication.
Demonstrate passion for Guest service.
Ability to lead, coach, inspire, and develop strong interpersonal relationships with team members, peers, and leaders.
Ability to define problems, collect data, draw conclusions, and resolve any issues.
Ability to respond to inquiries or complaints from employees, guests, or regulatory agencies.
Demonstrates an ability to improve operational processes and efficiencies.
Ability to effectively present information to top management
Demonstrated strong partnering, organizational, and decision-making skills.
Tittle 31/SARC knowledge
High School Diploma or GED equivalency
Must be at least 21 years old.
PREFERRED
Two to three years related experience required, including progressive supervisory experience.
Must be proficient with IGT/Patron Management systems, Outlook and Microsoft Office applications.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must be able to qualify for licenses and permits required by federal, state, and local regulations.
PHYSICAL REQUIREMENTS
Must be able to work under time constraints and within established deadlines.
Must regularly lift and/move up to 20 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORKING CONDITIONS
Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust, and smoke.