Project Specialist – Customer Implementation - SP

We are looking for an Implementation Project Manager to lead the onboarding of new customers and business expansions within a defined region.

This role is accountable for end-to-end implementation delivery, ensuring that customer solutions are deployed in line with agreed scope, timelines, and operational readiness criteria. The position operates within the Customer Implementation Methodology (CIM) framework, leveraging standardized governance, stage gates, and best practices to drive consistent and high-quality go-lives.

You will act as the key interface between Commercial, Product, and Operations, translating customer requirements into executable implementation plans and ensuring successful activation of new business. This role provides high visibility across regional and global stakeholders and plays a critical role in enabling business growth through successful customer activation.

Key Responsibilities

Implementation & Governance

• Lead end-to-end customer onboarding projects following the Customer Implementation Methodology framework
• Drive structured project governance, including stage gate reviews, Go/No-Go checkpoints, and readiness assessments
• Define and manage detailed implementation plans, ensuring alignment across all involved functions and geographies
• Ensure all deliverables meet defined operational readiness and quality standards prior to Go-Live

Cross-Functional Delivery

• Orchestrate activities across Commercial, Operations, Product, and supporting functions to deliver implementation milestones
• Ensure SOP/IOP standardization and compliance across origins and destinations
• Coordinate key readiness elements, including system configuration, process alignment, and operational enablement (e.g., training, resourcing)

Risk & Issue Management

• Proactively identify implementation risks and dependencies, driving mitigation and contingency plans
• Escalate critical issues through appropriate governance channels to ensure timely resolution
• Maintain transparency on project health, risks, and decisions

Customer Engagement

• Act as the primary point of contact for customers throughout the implementation lifecycle
• Lead customer governance forums, providing structured updates on milestones, risks, and readiness status
• Ensure alignment on scope and manage deviations through formal change and governance processes

Commercial Enablement

• Partner with Commercial teams during pre-sales and solution design phases
• Present implementation approach, timelines, and governance model to customers as part of the value proposition
• Provide input on feasibility, timelines, and delivery risks during the sales cycle

Continuous Improvement & Community Engagement

• Actively contribute to the Implementation Community (CIM) by adopting and sharing best practices
• Drive standardization and continuous improvement across implementations
• Seek feedback and incorporate lessons learned into future project delivery

Who We Are Looking For

We are looking for a structured and proactive professional with strong stakeholder management skills and the ability to operate in complex, matrixed environments.

• Bachelor’s degree in Business Administration, Logistics, International Relations, Foreign Trade, or related fields
• Native Portuguese and advanced English (comfortable leading customer-facing calls); Spanish is a plus
• Proven experience in project management or implementation roles within complex, cross-functional environments
• Strong understanding of project governance and risk management practices
• Experience managing multi-country or multi-stakeholder implementations is highly desirable
• Proficiency with project management tools (e.g., Asana) is a plus
• Advanced Excel (data tracking, reporting, and analysis); knowledge of Power BI is desirable
• Certifications such as PMP, Lean Six Sigma, or Change Management are a plus

Work model: Hybrid
Location: São Paulo – Parque da Cidade

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.

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