Project Services Business Analyst

Department: Project Services & Change

Team: Project Services & Change

Location: London (hybrid working)

Position type: Contract until December 2026 (inside IR35)

What the hiring manager says

This is an opportunity to join our agile, fast-paced and versatile team of project professionals. The role will work closely with our team of Project Managers, Change Managers and PMO team as well as our IT department and the wider organisation to identify business need and translate business requirements to projects and process improvements -  supporting the wider organization with high class project delivery and participate in the continuous growth and improvement of the GSMA.

Anna Campbell, Head of Project Services & Change

About the Team

The Project Services & Change Team in the GSMA provides project and change management capabilities to deliver change initiatives across the mobile industry. Working in close partnership with subject matter experts within the GSMA and from across the mobile industry, the team manages a wide range of projects in all areas of the organisation, including Technology, Product Development, Marketing and Events, as well as internal facing projects in IT, Finance and HR.

As part of the project delivery, the Project Services team also provides change expertise to GSMA projects to guide the implementation of change initiatives within the organisation.

Project Services is the delivery engine for projects across the GSMA. As well as delivering projects to agreed cost, quality and timelines, the Project Services team maintains a strong focus on delivering benefits to our colleagues, our members and to the mobile industry.

About the Role

The Business Analyst acts as the bridge between business needs and technical as well as process solutions. The role focuses on understanding business processes, identifying improvement opportunities, and translating requirements into clear actions which will drive projects and process improvement initiatives.

Key responsibilities:

Requirements Gathering & Data Insights

• Engage with stakeholders to understand business needs, goals, and challenges
• Translate these needs into clear, actionable requirements that can drive business case creation and project scoping
• Ensure alignment between business objectives and technical solutions
• Use data to validate assumptions and support decision‑making

Process Mapping & Improvement

• Document current processes and identify inefficiencies
• Design improved workflows and helps teams understand new processes
• Support continuous improvement initiatives across departments

Solution Design & Evaluation

• Work with business and technical teams to translate business requirements into clear specifications to define project scope
• Evaluate potential solutions and ensures they meet business needs
• Support proof of concepts and feasibility studies for new projects or systems

Stakeholder Communication & Facilitation

• Act as a bridge between business and technical teams
• Facilitate workshops, meetings, and discussions

Documentation & Reporting

• Produce requirement documents, user stories, process flows, and support business case creation
• Maintain clear documentation to support project delivery

Testing & Validation

• Assist in developing test plans to validate that solutions meet requirements.
• Support user acceptance testing (UAT)

Change Management

• Provide input into change impact assessments, training and post-implementation support

About You

This is a hands-on Business Analyst role; successful candidates are required to be self-motivated and able to work autonomously to a high standard.

As a Business Analyst you will need the following skills:

• Ability to break down complex problems into clear components
• Experience in working with data to validate assumptions to enable decision making
• Experience in gathering, clarifying, and documenting business requirements
• Ability to create and write user stories, requirements documentation and process flows
• Understanding of process improvement frameworks and ability to use them efficiently
• Strong stakeholder management skills to build effective internal and external relationships
• Communication skills with technical and non-technical audiences with ability to present to a variety of stakeholders, demonstrating clear and concise communication
• Experience of working in an international and cross-cultural environment
• Familiarity with project management tools

About your Skills

The key skills for this role are:

Delivery - Demonstrates the ability to translate project requirements into clear, actionable tasks which support initiatives being delivered on time, within scope, and to the expected quality standard.

Teamwork - Works collaboratively with stakeholders, acting as bridge between business needs and technical as well as process solutions to ensure alignment, knowledge sharing, and seamless delivery across workstreams.

Stakeholder Management - Builds strong relationships with stakeholders at all levels, ensuring requirements are understood, communicated effectively, and managed through to agreement and successful outcome.

Analysis - Strong analytical skills are essential, along with interpreting data, documenting processes, identifying issues or gaps and developing evidence-based recommendations to enable informed decision-making. Experience working with large datasets and strong skills in Excel are preferred, with a demonstrated ability to quickly and independently learn new tools.

Innovation - Brings forward creative ideas, tools, and approaches to improve internal processes, increase efficiency, and enhance the overall project delivery capability.

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com with your request.

Contract type

Short term Contractor

Worker type

Contingent Worker

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.