Project Manager – Professional Services
This role is responsible for managing complex, client‑facing implementation projects from initiation through completion. The Project Manager works closely with customers, internal implementation teams, and delivery leadership to ensure projects are delivered on schedule, within scope, and on budget, while maintaining a high level of customer satisfaction.
The Project Manager is a member of the Project Management Organization and reports to the Director of Delivery.
What will be your impact?
Serve as the primary point of contact for customers during software implementation projects, managing the overall customer relationship.
Partner closely with customer Project Managers to drive successful project outcomes.
Develop, maintain, and execute detailed project plans, schedules, and resource plans.
Proactively manage project scope, schedule, risks, issues, and dependencies.
Consistently manage customer expectations and ensure delivery of high‑quality service.
Ensure projects adhere to established project management standards, methodologies, and processes.
Lead and motivate cross‑functional implementation teams, ensuring team members are effectively assigned and supported.
Work closely with resource managers overseeing Data Conversion and Business Analysis to coordinate staffing, sequencing of work, and alignment between project plans and delivery capacity.
Facilitate ongoing communication between project management and functional delivery teams to ensure conversion and analysis activities are planned, executed, and tracked effectively within the overall project schedule.
Coordinate implementation resources across multiple projects in collaboration with Professional Services leadership.
Provide regular status updates to customers, management, and internal stakeholders, identifying risks and escalating issues as appropriate.
Perform project administration activities including:
Project plan maintenance
Resource and capacity planning
Budget and forecast management
Expense review and approval
Project time entry review
Invoice preparation and processing
Maintain accountability for project financials, including profitability, forecasting, and working capital.
Ensure milestones and work‑in‑progress are approved, invoiced, and collected in a timely manner.
Conduct post‑implementation project reviews and contribute to continuous process improvement through lessons learned.
Prepare monthly project performance reports for management review.
What are we looking for?
Bachelor’s degree or equivalent experience in a related discipline.
5+ years of experience managing software implementation projects; experience with local government clients is strongly preferred.
Strong customer‑facing skills, including the ability to build trust and manage complex stakeholder relationships.
Demonstrated experience managing project financials, budgets, forecasts, and resource utilization.
Experience coordinating work across multiple functional teams, including project management, data conversion, and business analysis.
Excellent written and verbal communication skills, with the ability to present clearly to both technical and non‑technical audiences.
Strong organizational, planning, and problem‑solving skills.
Ability to remain calm and effective in high‑pressure or challenging situations.
Experience with contract execution, change management, and scope control.
Proficiency with Microsoft Office tools, including Teams, Excel, Word, Outlook, PowerPoint, and Visio.
Experience working with SharePoint and online project management tools.
Why Harris Govern?
Opportunity to work on meaningful projects that support local governments and communities.
Collaborative, delivery‑focused Professional Services organization.
Close partnership with functional delivery teams, including Data Conversion and Business Analysis.
Exposure to complex, enterprise‑scale implementations with long‑term client relationships.
Clear delivery structure with defined roles, standards, and leadership support.