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Job Responsibilities:
The Community Support Specialist I is a mid-entry-level position that handles slightly more complex tasks than the Administrator role. While still operating under supervision, this position involves increased responsibility in troubleshooting technical issues, assisting suppliers with onboarding exceptions, and providing payment support.Key Responsibilities
Assists suppliers with onboarding, including addressing minor issues or exceptions within the established framework.
Troubleshoots technical issues with moderate complexity and collaborates with other team members to ensure resolution.
Resolves payment-related inquiries that require minor adjustments or coordination with the finance department.
Compiles user feedback and operational data to identify recurring issues and trends.
Begins contributing to process improvements by identifying inefficiencies in workflows and suggesting solutions.
Handles moderately complex cases independently while escalating advanced issues to manager.
Additional Job Details:
Requirements
Education:
Experience:
2–3 years of experience in a support, onboarding, customer service or community operations role.
Experience with Zendesk is preferred.
Skills & Knowledge:
Excellent communication skills, with the ability to explain processes clearly to internal & external.
Familiarity with ticketing systems, or intranet platforms is a plus.
Self-motivated and responsive in a fast-paced, deadline-driven environment.