Project Manager, Customer Experience Center (CEC)

Highly motivated and detail-oriented Project Manager – Customer Experience Center (CEC) to drive the activation of customer programs across the FleetPride network. This individual will play a critical role in gathering customer requirements, collaborating with cross-functional teams, and ensuring seamless execution of customer initiatives. The ideal candidate is a strategic thinker with strong project management skills, excellent communication abilities, and a customer-first mindset

DUTIES & RESPONSIBILITIES

Project Management & Execution

• Lead cross-functional efforts to activate and implement customer programs, ensuring alignment with FleetPride’s business objectives.
• Develop detailed project plans, including timelines, milestones, and resource requirements, to successfully deliver programs.
• Monitor project progress, identify potential risks, and proactively resolve issues to keep initiatives on track.
• Coordinate across departments—including Sales, Operations, Supply Chain, IT, and Marketing—to ensure seamless program execution.
• Track and report on project performance, measuring success against defined KPIs and customer satisfaction metrics.

Customer Engagement & Requirements Gathering

• Act as the primary point of contact for customers regarding program needs, expectations, and success criteria.
• Conduct discovery meetings with customers to understand their business challenges and objectives.
• Translate customer needs into actionable project requirements and align internal stakeholders on execution strategies.
• Ensure customer feedback is integrated into project development and execution to drive continuous improvement.

Cross-Functional Collaboration & Stakeholder Management

• Partner with internal teams to align resources and processes with customer program requirements.
• Facilitate regular meetings with key stakeholders to provide updates, address roadblocks, and ensure project alignment.
• Serve as the voice of the customer within FleetPride, advocating for solutions that enhance customer satisfaction and loyalty.
• Communicate project goals, deliverables, and outcomes effectively to both internal teams and external customers.

Process Improvement & Scalability

• Identify opportunities to streamline program activation processes and improve overall efficiency.
• Develop best practices and standardized processes for launching customer programs at scale.
• Implement project management tools and methodologies to enhance visibility and accountability across teams.

EDUCATION & TRAINING

• High School Diploma (or GED or High School Equivalence Certificate) required, with a bachelor's degree preferred.

KNOWLEDGE & EXPERIENCE

• Bachelor’s degree in Business, Project Management, Supply Chain, or a related field (or equivalent work experience).
• 3-5 years of project management experience, preferably in a customer-focused, B2B, or industrial distribution environment.
• Strong understanding of customer engagement, business development, and operational execution.
• Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams.
• Experience with project management software (e.g., JIRA, Asana, Monday.com, Microsoft Project, Smartsheet).
• PMP certification is a plus but not required.

SKILLS & ABILITIES

• Active Listening:  The ability to ask probing questions, request clarification and paraphrase to show understanding.
• Judgment & Decision making:  Use business acumen to adjust priorities and ensure the successful deployment of customer accounts, successful bids and other projects.
• Computer skills: The ability to learn new programs and utilize them to improve performance.  Intermediate to advanced knowledge of MS Office and various office machines.
• Communicating:  Conveying information to others in an effective manner.
• Active Learning:  Understanding the implication of new information for both current and future problem-solving and decision-making.
• Project Management: Successfully manage multiple project simultaneously while ensuring deadlines are met.
• Critical Thinking:  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Collaboration:  Work with multiple departments to ensure bids, projects and other tasks are actively being worked and completed on time.
• Oral Expression:  The ability to communicate information and ideas in speaking so others will understand.
• Written Expression: The ability to communicate information and ideas presented in writing.
• Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong.  It does not only involve.

WORK ENVIRONMENT

  The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment. Will require up to 25% travel.

PHYSICAL DEMANDS

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reaching above shoulder heights, below the waist or lifting as required filing documents and storing materials.
• Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.
• Occasional lifting of moderately heavy objects, such as computers and peripherals. 
• Sitting for extended periods of time.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.