What You’ll Be Doing:
Leads complex cross functional and global projects for Customer Onboarding and Process Improvement projects.
Partners with NPI project managers and key project stakeholders as required per complexity of Onboarding engagement.
Project Planning and coordination of tasks related to customer set-up, part and BOM set-up, supply chain strategy, and NPI through to production.
Analyzes project proposals and customer requirements to determine time frame and appropriate process for accomplishing projects.
Requires clear and complete understanding of customer requirements from upstream groups and communication of these requirements to the accountable project team members.
Identifies and schedules project deliverables, milestones, and required activities and tasks.
Uses standard tools and templates for project organization, process documentation, and communication providing consistency in content and ‘look and feel’ across the organization.
Performs risk assessments and implements mitigation plans to get project back on track to committed milestones and go live dates.
Facilitates functional workstream discussions and regular cadence calls ensuring project participants are meeting deadlines.
Stakeholder management—Leads internal and external stakeholder management sessions to keep management aware of project status and potential issues.
Remains up to date on emerging standards and learn new processes, tools, and functionalities as they are developed to design customer requirements into the most efficient and automated processes.
Familiarity with project management methodologies and best practices.
Assists in training new and existing employees on policies and procedures related to project outcomes.
Role requires facilitating, hosting and driving on-site or off-site workshops related to discovery, onboarding and check ins related to customer onboardings.
What We Are Looking For:
Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.
Ability to lead and motivate others by seeing the bigger picture as well as the purpose of the short-term actions required.
Understands the end-to-end customer journey and the impact of upstream and downstream stakeholders and processes.
Ability to adapt to new circumstances in a changing business environment.
Expertise in setting and managing customer expectations, as well as resetting customer expectations when needed.
Clear communication skills across varying levels of the organization in AIS and with customers
Requires in-depth knowledge and experience.
Solves complex problems; takes a new perspective using existing solutions.
Works independently; receives minimal guidance.
Acts as a resource for colleagues with less experience
Provides informal guidance to teammates regarding best practices and lessons learned.
Work Arrangement:
Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home.
What’s In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
On-site Café with Catering Option for Busy Lifestyles
24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
Bike Racks
And more!
Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process!
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.