Role Highlights
Location: Remote / Parramatta, NSW
Type: Fixed term contract/Secondment until 30 October, full time
A rare opportunity to lead a critical portfolio transition, shape change at scale, and leave a lasting operational legacy during a pivotal phase of the business.
Hybrid role, Happy to talk flexible working
The opportunity
In this role, you will work closely with the Self Insurance Portfolio Manager to support the Self Insurance portfolio during its portfolio transition phase. You will be responsible for the planning and delivery of client Transition Out activities, working closely with claims teams to ensure QBE consistently meets all obligations throughout the transition period.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Establish and refine methods, procedures, and controls to manage claims operations in a cost‑effective manner
Identify, analyse, recommend, and implement process improvements, task redesigns, or structural changes to support operational goals
Support claims teams to achieve KPIs and meet contractual obligations throughout client transition periods
Coach and guide leaders and teams through change, with a strong focus on change management capability
Build and maintain strong relationships with internal and external stakeholders to support successful outcomes
Assess current and future resourcing needs and support the Portfolio Manager with workforce planning
About you
Previous experience in Personal Injury Claims management or similar insurance products
Proven experience leading established teams through periods of significant change or transition
Comfortable operating in a dynamic, fast‑paced environment, with the flexibility to adapt as priorities shift
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
To learn more about benefits of working with us, click here.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
Skills:
Adaptability, Claims Settlement, Critical Thinking, Emotional Awareness, Individual Resilience, Insurance Claims Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder ManagementApplication Close Date: 05/05/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.