Job Summary:
The Installation & Commissioning Coordinator coordinates and supports the successful delivery of installation and commissioning services delivered to our global clients using resources to the levels and timescales stated within the contracts. This position typically works under general supervision.
This position builds and maintains excellent customer and stakeholder relations to enhance business opportunities and is responsible for building relationships with Cubic's internal stakeholders and customers to ensure proactive service deliver and continuous improvement. This role pulls together Quality and day to day service deliverables to align services delivered with client contractual obligations, including monthly performance reporting for the region.
Essential Job Duties and Responsibilities:
Acts as a key member of the escalation procedure on matters relating to the performance of Installation and Commissioning activities and contractual obligations, including: planning, issues escalation, technical, service and performance reviews, and ensuring strong professional working relationships are developed and maintained
Work closely with the Installations and Operations teams to ensure contractual obligations and SLAs are met through the coordination of resolution teams, reviewing open/closed cases and high priority issues
Attend periodic meetings as required to ensure contract deliverables are being met and any actions are progressed including the coordination of other teams and leading service improvement initiatives
Provide general reports or statistics as required by management and customers
Perform analysis on performance reporting to identify trends and then build and deliver action plans to mitigate and resolve
Coordinate and actively build relationships with installation and commissioning team members
Work closely and collaborate with internal stakeholders in supporting functions and cross-functional teams
Pull together material on Performance, Quality, Training and Service Improvement initiatives to conduct service reviews with internal stakeholders within a specific region
Maintain awareness of all incoming project initiatives for the region
Works closely with Quality and Training teams to ensure appropriate Training and Quality priorities are set and aligned per region
Report all WHSE incidents and potential hazards and act on appropriate items within own authority to rectify
General Duties and Responsibilities:
Comply with Cubic’s Quality Management System
Comply with Cubic Occupational Health, Safety and Environment policies and procedures
Comply with security in accordance with established policies and procedures
Comply with Cubic Human Resources Procedures
Other duties as requested
Minimum Job Requirements:
Qualifications
Senior School Certificate or equivalent – Essential
Relevant tertiary qualifications e.g. Certificate III in Business (Administration) – Desirable
Skills/Experience/Knowledge:
Essential:
5 years’ experience in a similar role
Self-motivation and strong organisation skills
Analytical problem-solving skills with the ability to quickly and accurately identify key issues
Exceptional communication skills (written and verbal) - clear, effective and confident communicator, and an active listener
Well-developed interpersonal skills and capacity to develop and maintain rapport with stakeholders
Strong customer service skills and understanding of customer service processes
Ability to occasionally work outside standard working hours to monitor early morning and evening team members and activities
Demonstrated ability to work with minimal supervision over a diverse range of activities to meet tight deadlines
Desirable:
An appreciation of development of the Transport Industry
Experience in Fault Management
Experience working in a highly technical operational Service Centre/Installations team or technical background preferably gained in automated fare collection or railway industry
Experience in delivering training
Personal Qualities:
Ability to work both autonomously and productively in a cross-functional team environment
Positive attitude with an optimistic and upbeat personal manner
Diligent with a proactive approach to work
Demonstrate attention to detail, commitment to continuous improvement, ensuring compliance and standards are met
A natural curiosity and a passion for learning new skills
Able to problem solve and find effective and timely resolutions
Ability to work on multiple tasks concurrently and adapt in a changing environment
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