Project Assurance Analyst

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Role ID – C004700

Role Duties and Responsibilities

• Assist with the management of the Assurance Portfolio.
  • Administrative responsibilities (tracking, data and tool management , data driven reporting)
  • Data gathering, quality analysis and improvement,
  • Maintain and improve Assurance Tracking Tool Dashboards and Boards.
• Assist with the management of the project assurance intake.
  • Administrative responsibilities (tracking, reporting).
  • Support the assurance requirements and criteria assessment process.
  • Requirements gathering, analysis and planning activities.
• Assist with the monthly and quarterly reporting requirements for Services and Projects.
  • Complete required status reports in project management tool.
  • Complete required updates in project management tool.
  • Complete project overview for monthly execution meetings with branch management.
  • Maintain qualified KPIs dashboards.
• Assist with the Assurance Framework (AF) management and improvement.
  • Provide support in the automation of repetitive tasks within the AF.
  • Propose best practices to design and optimize AF components and methods of work.
• Assist with administrative requirements of the branch in regards to service delivery (purchasing, travel and meeting coordination). Liaising with management branch.

Essential Skills, Experience and Certifications

• Proven 2 years experience as a portfolio & project manager support professional or assistant Service Delivery Manager, or similar role.
• In-depth knowledge of business application technologies, platforms, and IT service management best practices.
• Proficiency in incident and problem management methodologies.
• Experience in service level management and continuous service improvement.
• Familiarity with ITIL or other IT service management frameworks.
• Proven experience in managing vendor relationships.
• Excellent communication, negotiation, and customer relationship management abilities.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

Desired Skills, Experience and Certifications

• Experience as a Quality Assurance or Test Manager

Working Location

• The Hague, Netherlands

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance