Program Support Team Lead

1

Position: Program Support Team Leader – AOD Services

Location: Red Hill, Moonyah

Classification: SCHADS 6

Full Time- able to also be on call when required

Lead with purpose. Make real impact. Step into a role where your leadership directly supports adults on their recovery journey through our Brisbane Alcohol & Other Drugs Residential Rehabilitation Program and Withdrawal Management Unit. If you’re driven, people‑focused and ready to shape high‑quality service delivery, this is your moment.

Why this role matters

The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.

The role

As our Program Support Team Leader, you’ll be the powerhouse behind a committed Support Worker team—ensuring every client receives consistent, person‑centred, recovery‑focused care.

Your responsibilities include:

• Leading, mentoring and developing Support Workers
• Overseeing recruitment, onboarding, training and performance
• Building strong rosters and ensuring seamless shift coverage
• Creating safe, structured and meaningful daily routines
• Contributing actively to the leadership team
• Managing risk, responding to incidents and maintaining accurate records
• Driving client participation and continuous improvement
• Supporting staff through behavioural challenges
• Keeping community duties and program routines running smoothly
• Providing supervision, coaching and reflective practice
• Supporting staff with goal setting and professional growth
• Monitoring wellbeing, safety and performance
• Participating in the on‑call roster
• Reviewing data, feedback and outcomes to strengthen practice
• Reporting progress to the Centre Manager

💡 What You Will Bring

• A degree in social work, welfare, community development or related field OR extensive sector experience with proven capability
• Experience in AOD, community services or a related field
• Demonstrated staff supervision and leadership experience
• Current First Aid & CPR
• Current Driver’s Licence

Ready to lead a team that changes lives?

Bring your passion, your leadership and your commitment to recovery‑focused care—and help shape a service that truly makes a difference.

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
 

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future.
 

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration