Program Support Asst (OA)

Program Support Asst (OA)

Department: Department of Veterans Affairs

Location(s): Miami, Florida

Salary Range: $48361 - $62869 Per Year

Job Summary: The Program Support Assistant serves for the Pathology & Laboratory Medicine Service (PLMS) Administration. The Program Support Assistant is directly responsible to the Administrative Officer, PLMS, who will do performance evaluation. The Program Support Assistant will perform a variety of administrative duties delegated by the PLMS Management team member (Chief of Service, Chief Medical Technologist, Administrative Officer).

Major Duties:

• Provides customer support services such as answering the telephone, answering the door, properly addressing callers' need to refer them as need be to appropriate department or individual. Assists with visitors, following up on work orders or providing information about the laboratory service, its functions and standard operating procedures. Provides transcriptions of surgical, cytology and/or autopsy reports on a daily basis to include clinical histories, gross descriptions, diagnoses, cancer protocols, with knowledge of medical terms, proper grammar, CPT coding verification on VISTA. Obtains access to systems, equipments, or need supplies to perform duties for employees. Maintains log of locker assignments and department keys for over 20 offices, cubicles, and filing cabinets. Assists with work orders and follows up with completions. Receives, sorts, and distributes all incoming mail for the service on a daily basis. Acts as primary or alternate timekeeper for Pathology & Laboratory Medicine Service. The incumbent will post time-cards daily, keep overtime and compensatory time records of approval, run exception reports and follow up on all prior pay exceptions. Confirms CPT codes, properly file daily surgical and cytology reports follows with consultations sent and received, keeping a file of these as well as of legal cases. Designs, organizes, and maintains accurate and current PLMS filing management record system following National Directives, federal and accrediting agencies requirements to address, time and attendance, quality management and process improvement documentation and anatomic pathology records. Evaluates and prepares quarterly payroll audits. Populates and is backup for emergency management employee communication process. Assist in gathering data and analytical information as requested from P&LMS records. Work Schedule: Monday to Friday (8:00am - 4:30pm) Virtual: This is not a virtual position. Position Description/PD#: Program Support Asst (OA)/PD084060 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/30/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. This position requires a typing requirement of 40 words per minute. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Provides customer support services such as answering the telephone, answering the door, properly addressing callers' need to refer them as need be to appropriate department or individual. Obtains access to systems, equipments, or need supplies to perform duties for employees. Maintains log and filing cabinets. Assist in gathering data and analytical information. Receives, sorts, and distributes all incoming mail. You will be rated on the following Competencies for this position: Analysis and Problem Solving Analytical Thinking Computer Skills Customer Service Manages and Organizes Information Writing Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/30/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12908563. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Application Deadline: 2026-03-30