Program Support Assistant

Program Support Assistant

Department: Department of Veterans Affairs

Location(s): Dallas, Texas

Salary Range: $49365 - $64175 Per Year

Job Summary: The Primary Purpose of the Position is to perform various administrative and clerical duties in support of the Social Work (SW) Service Care Transitions (Inpatient/Community Living Center - CLC) organizational units to which the incumbent is assigned. The incumbent performs office automation support using multiple automated programs and software; such as databases, spreadsheets, graphics charting, and multimedia computer equipment/devices in support of the administrative and clerical work.

Major Duties:

• Duties include but are not limited to: Prepare a wide variety of recurring and nonrecurring reports, correspondence, reports, vitae, training brochures, patient information materials (i.e. handbook, advance directive forms), and other related material and other documents and reviews and finalizes correspondence/ documents prepared by others in handwritten or electronic drafts. Composes and signs correspondence of a non-technical nature in the supervisor's name or in own name as Program Support Assistant (OA). Consolidates and finalizes information for various reports in accordance with established procedures. Based on knowledge of the program, the incumbent gathers and summarizes information from files and documents for supervisors' use in responding to inquiries, recognizing which information is or is not relevant to issue at hand. Receives telephone calls, greets visitors, and ascertains the nature of the calls or visits. Incumbent is responsible for answering phone calls for Inpatient/Cle. Based upon knowledge of the programs and operations, refers telephone calls and visitors to appropriate staff or office. Personally provides administrative and readily available operational information to callers and visitors upon determination of their rights to receive the information; frequently resolves complaints/problems by interpreting, adapting, and applying guidelines to specific situations/issues; and answers substantive nontechnical requests for information which can be provided based on information from records and files or personal knowledge of the Service. Functions as the lnpatient/CLC ADPAC, troubleshoots technical problems users have with software packages and hardware issues. In this role the incumbent provides a variety of user support assistance such as implementation and support of the services' automated management information systems including VISTA, CPRS, Share Point, etc. Uses and accesses the various VA and Service automated systems and software. Investigates and reports problems to Information Technology (IT) Service. Loads new users and their personal information into the Office of Information & Technologies electronic permission access system (e-Pas) and submits all e-Pas requests for existing staff, interns and students. Grants access to services shared network folders and mapping and Outlook email distribution groups. Work Schedule: Monday - Friday, 8:00am to 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD094870 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/23/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Technology Application - Gather data from multiple databases.; Financial Management - Assists with budget preparation; Customer Service - Accepts telephone calls from patients, family members, VA staff, or individuals of the community; and Quality Assurance - Provides guidance or assistance to staff on policies or procedures. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12916775. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 03/23/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit.

Application Deadline: 2026-03-23