Program Support Assistant

Program Support Assistant

Department: Department of Veterans Affairs

Location(s): Albany, New York

Salary Range: $46848 - $60902 Per Year

Job Summary: The Program Support Assistant assigned to the Connected Care Program in the Albany Stratton VAMC is under the direct supervision of the Connected Care Facility Manager/Facility Telehealth Coordinator. This is a pivotal position, where the incumbent is responsible for representing the medical center to Veterans, patients, family members of Veterans, congressmen, and other medical center providers both at the VA and in the community.

Major Duties:

• Duties includes but is not limited to: Administrative Support Functions Maintains calendar of appointments for meetings, conference calls, and other various scheduled activities. Prepare travel requests, schedule conferences, coordinate meetings, and take minutes of various meetings pertaining to the Connected Care Program or any future assignments or projects. Submits requests for purchase of supplies that are required for the daily function of the Connected Care Program. He or she orders necessary equipment for the care line, as assigned, and assists other service lines in ordering process for the telehealth technology. Maintains program record system including both administrative and clinical data summary information in accordance with local facility record management guidelines. Supports deployment and implementation of new telehealth equipment and/or services aimed at improving service. Develops, promotes, and maintains effective communications with other services to enhance a mutual understanding and acceptance of responsibilities. Serves as point of contact for patients, medical center staff, Veterans Integrated Service Network staff, community agencies, and any others who contact the program office. Performs all clerical support duties required by the Connected Care team. Coordinates prioritization of work to ensure that work is completed in a timely manner. Performs typing and filing, prepares materials for publication such as pamphlets, certificates, forms, graphs, technical manuals, or comparable items. Provides data entry for all program and/or documents used or distributed by the Connected Care team including but not limited to VistA and MS Office software. Telehealth Program Functions Responsible for input of required data into telehealth programs utilizing various VHA databases within and outside the facility. Compile and prepare accurate reports of pending consults, patient needs, scheduling problems, as well as demand estimates. Serves as a key contact for the Telehealth Program, connecting Veterans and providers to a Telehealth encounter in the most effective and timely method, which requires extensive troubleshooting of various system and devices. Recommends and implements amendment of program procedures and practices as necessary. Compiles data for provider monitors that include workload, wait times, missed opportunities, medical record completion, customer satisfaction, continuing education and training requirements, as well as other data identified. Scheduling Telehealth encounters utilizing multiple steps including verifying provider's availability; ensuring provider-side encounter is confirmed and booked, coordinate patient-side encounters in the appropriate CBOC clinic, verifying equipment and space availability for date/time. Plays a major role in assisting the HT nurses in the performance of activities related to the program, including the discontinuation of authorized equipment, quality improvement processes, and suggestion of performance improvement strategies to program staff. Performs other related duties as assigned. Work Schedule: Monday - Friday (8:00am - 4:30pm) Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD21R68O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/25/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: performing a wide range of administrative and clerical duties such as scheduling, maintaining records, preparing correspondence, and supporting office operations; applying established procedures to track data, compile reports, and ensure program activities are completed accurately and on time; providing customer service to internal and external stakeholders by responding to inquiries, gathering information, and assisting with coordination of services. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12914612. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 03/25/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit.

Application Deadline: 2026-03-25