Program Support Assistant- ADPAC

Program Support Assistant- ADPAC

Department: Department of Veterans Affairs

Location(s): Lexington, Kentucky

Salary Range: $50460 - $65599 Per Year

Job Summary: The incumbent serves as program support within Surgery Service at Lexington VAMC. Surgery Service provides tertiary, subspecialty surgical care for the veterans in this Patient Service Area (PSA), as well as those from other areas, and in particular manages complex surgical patients from Huntington VAMC. The Surgery Service is composed of several areas of clinical activity at both the Cooper Drive and Leestown Divisions of Lexington VAMC, including Surgery Case Management.

Major Duties:

• The incumbent serves as program support within Surgery Service at Lexington VAMC. Surgery Service provides tertiary, subspecialty surgical care for the veterans in this Patient Service Area (PSA), as well as those from other areas, and in particular manages complex surgical patients from Huntington VAMC. The Surgery Service is composed of several areas of clinical activity at both the Cooper Drive and Leestown Divisions of Lexington VAMC, including Surgery Case Management. The Surgery Service is authorized to provide care to inpatients on medical/surgical wards, intensive care units, and holds primary responsibility for all surgical subspecialty outpatient clinics, pre-operative assessments clinics, and Ambulatory Surgery Program. The service is responsible for the diagnosis, management, and perioperative treatments for patients with surgical diseases. Furthermore, in affiliation with the University of Kentucky College of Medicine, and the University of Kentucky Chandler Medical Center, the Surgery Service provides extensive support, education, and training of house staff (residents and interns) and medical students. Major duties include, but not limited to: Creates/maintains clinic profiles to include cancellations and/or changes. Creates time agreement memorandums for part-time physicians and track until complete (MSLE). Initiates and facilitates initial and renewal paperwork for fee basis providers. Initiates and facilitates the credentialing process for new physicians FPPE / OPPE. Creates requests for clinic grid modifications. Creates travel & tuition requests for all assigned staff. Obtains and processes applications of computer access/verify codes. Processes PIV cards for all assigned staff. Creates and maintains PIV expiration tracker. Creates and maintains monthly house staff list. Creates and maintains the electronic "on call" (AMCOM) schedule for all surgery specialties. Troubleshoots software and hardware malfunctions. Monitors/tracks TMS training completion for all staff. Monitors/tracks unsigned/un-cosigned notes, undictated operation reports, until complete. Creates open encounter reports ensuring all are completed. Provides back-up support to the operating room desk. Assists the Chief of Surgery &Administrative officer as needed. Creates an atmosphere of cohesion & teamwork. Performs other duties as assigned. Work Schedule: Monday through Friday; 7:30am-4:00pm Telework: ADHOC.This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Position Description/PD#: Program Support Assistant- ADPAC/PD01117A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/16/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Possess knowledge of applicable laws, VA regulations, and local policies as they relate to Surgery Service Possess knowledge of JCAHO guidelines and utilize it for resource purposes Ability to use: VISTA, Computerized Patient Record System( CPRS), Surgery Package, Non-OR Package, Appoint Management, Window OS, Microsoft Office Suite, Dragon dictation software, and other software Extensive knowledge of specialized principles and practices of health care administration Apply improvement methodologies and techniques such as systems and procedures analysis Work measurement, Planning, Control techniques, various types of qualitative analysis, flow diagrams and questionnaires Analytical and evaluative techniques and statistical analysis Manage and operate Surgery Service personal computers and network connections to University of Kentucky Department of Surgery. You will be rated on the following Competencies for this position: Administration and Management Customer Service (Clerical/Technical) Data Management Database Administration Quality Assurance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Permanent Employee Status: If you are unsure if you have permanent employee status to be considered for this position, you can verify your status by referring to Box 24 on your most recent SF-50. The box must have a 1 or 2 in order to be considered for this position. Basis for Selection: Selections for positions will be based on the objective evaluation of the candidates' total qualifications for the position. "Qualifications" means the combination of experience, training, education, skills, knowledge, abilities, personal characteristics, and merit factors deemed to be pertinent to successful performance. Physical Requirements: The work is primarily sedentary, but also requires some standing, walking, bending, lifting, and carrying of light items. The work will be performed in an office and/or clinic setting and will include a significant amount of computer work. The work may involve carrying of medical records and supplies, radiology film jackets, etc., but should not require any unusual physical demands to perform the job. There is a certain mobility factor associated with this position in physically visiting specialty areas at both divisions and may also include walking between the University of Kentucky Hospital and the VA. The incumbent must be able to deal with emergency situations and function calmly under stress in both public and private settings. Work Environment: The work will require a combination of many activities in a clinical setting that involves movement throughout the hospital, including both divisions as well as the University of Kentucky Hospital. There will be frequent interactions with patients, families, and various levels of administrative and professional staff through the continuum of the health care team. Thus, a possible exposure to communicable disease, verbal or physical abuse may be experienced. The incumbent is subject to stress due to extended periods of intense mental For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/16/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12899871. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Application Deadline: 2026-03-16