Program Outreach and Engagement Specialist

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Responsible for coordinating and conducting program outreach services in the community and internally within Centerstone. Coordinates the recruitment, selection, onboarding, and retention of direct care staff and program participants. Assists in the development and implementation of processes and programs designed to maximize employee productivity, performance, and engagement. Supervises and assists with developing and facilitating the organization's employee training and development programs.  

Build and maintain positive working relationships with all community resources and colleagues. Responsible for understanding Centerstone programming. Performs administrative and clerical services in order to ensure effective and efficient operations.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Learns about and can speak on Centerstone programs and services, employee vacancies, clients served, and general job duties performed in each program.
• Coordinates with Team Leaders, Supervisors, and Administrative Assistants to gather information regarding program needs.
• Attends program outreach events and job fairs in an effort to identify program participants or qualified candidates for employment.
• Provides telephone and face-to-face screenings with employment candidates to determine which program(s) may be most appropriate.  Coordinate with Hiring Managers and Talent Acquisition to ensure a smooth process for recruiting, interviewing, and hiring new staff.
• Provides administrative and clerical services in order to ensure effective and efficient operations.
• Through outreach activities, increase contacts with community partners, education institutions, and other agencies to increase recruitment of employees and promote Centerstone programs and services. Document activities in a timely manner.
• Engages clients in the participation of treatment services by reviewing consents and coordinating the entry into client’s electronic health record. 
• Develops and implements internal employee training program focused on long-term growth and career development, courses, or other instructional materials or educational tools.
• Enhances the employee experience through onboarding, training, education, mentoring, career pathing, or similar programs, ensuring that programs align with organizational needs. Performs other related duties as assigned by supervisor.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Strong computer skills.
• Experience with Microsoft Word, Excel and Outlook a must.
• Highly organized with proficiency in written and oral communication.  
• Strong interpersonal skills and ability to build positive relationship with colleagues and community partners is of paramount importance.
• Other skills include: good-judgment, punctuality, outgoing and friendly, independent, a good work ethic, and project management. 
• Project coordination skills
• The ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
• Sensitivity to confidential matters may be required.

QUALIFICATIONS

         

Education Level              

High school diploma or GED required.

Years of Experience       

Experience working in an organization which provides behavioral health and/or addictions treatment services preferred

Certification/Licensure 

PHYSICAL REQUIREMENTS

Standing – 10%

Sitting – 90%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Full time

Pay Range:

$16.50--$23.10

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.