Program Manager - STAR

WellPower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.

WellPower is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

The Support Team Assisted Response (STAR) Program initial response van team consists of a behavioral health clinician and an EMT.  The goal of the initial response van team is to respond to behavioral health calls that come through Denver-911 dispatch in order to to de-escalate community members experiencing a crisis and connect residents in distress with appropriate resources, including wraparound services through the STAR Community Partner Network. STAR vans provide a broad range of no-cost services such as providing information and referrals, crisis intervention, counseling, transportation, and social service needs. 

The objectives of the STAR Program are to:

• Increase connection to behavioral health services and community resources for those reached by STAR.
• Provide more appropriate response and reduce emergency calls to police, fire department, and EMS.
• Improve information sharing across systems and service providers involved in administering STAR.
• Increase partnerships with community organizations through collaboration via STAR Community Partner Network.

 

NEW HIRE SALARY RANGE: $75,004.80 - $113,006.400/year - based on experience

GRADE 9

POSITION SUMMARY: This position co-oversees the day-to-day operations of the STAR program. It provides clinical and administrative supervision to a multi-disciplinary team of clinicians to ensure the program operates efficiently and within BHA guidelines. The Program Manager coordinates team functions and collaborates with community partners to enhance the quality of treatment people we serve receive from the STAR Program They help operate within established budgetary guidelines.

ESSENTIAL JOB FUNCTIONS:

• Ensure accuracy, quality and efficiency standards are met with regards to medical records standards for people we serve.
• Advocate appropriate services for consumers.
• Identify, implement and monitor customer service standards to ensure team is meeting internal and external customer needs and perform all services in a professional manner.
• Participate in the development of long and short term goals for the team that are consistent with program and organizational goals.
• Train and evaluate clinical support staff to maintain quality within the team, encourage growth and development of staff while instilling awareness of cultural diversity.
• Complete performance evaluations timely and provide appropriate coaching and counseling to ensure all employees perform at satisfactory levels, identify when discipline is appropriate.
• Participate in the selection process for internal and external candidates for clinical and support positions.
• Conduct timely audits to ensure compliance with WellPower policies, BHA, Signal and other regulatory policies regarding clinical care and documentation. Revise and update internal policies.
• Assist with the financial planning, budgeting, and forecasting needs of the team. Take corrective action as needed to ensure compliance of established budget.
• Maintain a trauma informed environment of wellbeing.
• Other duties as assigned

EDUCATION: LCSW or LPC required, LAC license preferred. Colorado licensure must be valid and in good standing.

EXPERIENCE: Four years in mental health or human services field; 2+ years supervisory experience required. Trauma informed treatment, addiction treatment and sound clinical ability.

SKILLS AND COMPETENCIES:

• Knowledge or ability to learn and practice trauma informed principles and practices.
• Solid customer and community relations and interpersonal skills.
• Ability to prepare clear and concise written memos, letters and reports of a complex nature.
• Ability to supervise a multi-disciplinary staff: Clinical and Administrative.
• Ability to chart, document, review and present clinical cases to various audiences.
• Demonstrated ability to understand different cultural needs of people we serve and communicate effectively.
• Solid knowledge of clinical supervision and care coordination.
• Ability to accurately diagnose and assess people we serve in crisis and non-crisis situations.
• Solid knowledge of management applications as they relate to the mental health environment.
• Ability to create a treatment and/or outcome plan with measurable results. Includes transition and discharge planning.
• Ability to communicate effectively and work cooperatively with internal and external customers.

SUPERVISORY RESPONSIBILITIES: Clinical staff.

MACHINES AND EQUIPMENT TO BE USED: Computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.

TYPICAL PHYSICAL DEMANDS: Requires sitting, standing, bending and reaching. May require lifting up to 50 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, the telephone and other office and/or clinical equipment. Required to be able to ride in STAR van for up to 12 hours if needed.

WORKING CONDITIONS: May require occasional evening or weekend hours

This position requires additional background checks through the Criminal Justice Information Services (CJIS) division to be cleared to work.

WellPower is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges.  We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.

All full-time, benefits eligible employees will be eligible for WellPower’s benefits plan. For a full description of benefit offerings, please visit: https://wellpower.org/workplace-of-choice/.

Why Work at WellPower?
Join a workplace where purpose meets passion!

• Mission-Driven Impact: Be part of meaningful work that transforms lives and strengthens the Denver community.
• Wellness-Focused Culture: Thrive in an organization that prioritizes your self-care and well-being.
• Award-Winning Workplace: Proudly named a Top Workplace by The Denver Post for 11 consecutive years.
• Comprehensive Benefits: Access medical, dental, vision insurance, PTO, and retirement matching—available at just 30 hours per week.
• Competitive Pay: Our $26.72/hour minimum wage ensures fair compensation for all employees.
• Licensure Support: Free supervision for LCSWs, LPCs, and LMFTs.
• Team Activities: Connect with colleagues through fun leagues like bowling, volleyball, dragon boat racing, and more!