Program Manager - Process Improvement

Position Information:

Location: Binghamton, NY or Rochester, NY

Salary: $106,000 - $132,500

Schedule: On Site - Office

JOB SUMMARY:  Program Manager - Process Improvement

Job Level: Grade 10

Scope of Work – Main duties, settings, geography, reporting relationships, other relationships:

Responsible for analyzing, redesigning, and optimizing business processes to enhance efficiency, safety, and quality across operations. This role focuses on driving continuous improvement initiatives, standardizing workflows, and embedding a culture of operational excellence.

This position reports to the Manager of Process Improvement & Standardization, part of Process & Systems group within Process and Technology (P&T) business area.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

Process Analysis & Optimization
Evaluate current workflows, identify inefficiencies, and propose redesigns to improve productivity, cost, safety, and quality. Standardization & Best Practices
Develop and implement standardized procedures across operations, ensuring compliance with industry regulations and safety standards. Continuous Improvement Initiatives
Lead Lean Six Sigma projects, define KPIs, and establish governance models for ongoing process improvement. Change Management & Training
Drive cultural change, manage stakeholder engagement, and deliver training programs to ensure adoption of new processes. Innovation & Automation
Identify opportunities for automation and digitalization, execute POCs/MVPs, and validate solutions before scaling. Risk & Compliance Management
Conduct risk assessments and ensure all processes meet regulatory and safety requirements. Performance Monitoring
Implement quality assurance systems and monitor ROI for process improvement initiatives.

JOB REQUIREMENTS:

Education & Experience Required:

• Bachelor’s degree in industrial, Systems, or Electrical Engineering, Operations Management, or a related technical field, or an associate degree with 8 years of relevant experience required.
• A minimum of 2 year of program/project/process management experience.
• Proficiency in Microsoft Office tools (Word, Excel, Power Point).
• General knowledge and experience of Product Management/Process & Systems.

Relevant Experience

• 3+ years leading process improvement, operational excellence, or digital transformation initiatives in energy, utilities, or industrial sectors.
• Proven expertise in workflow analysis and redesign using Lean, Six Sigma, or DMAIC methodologies.
• Experience conducting user experience (interviews, usability testing, journey mapping) to ensure process changes improve user experience.
• Ability to identify and prioritize opportunities for efficiency, automation, and UX enhancement aligned with business objectives.
• Strong capability in executing POCs/MVPs and validating new process designs before large-scale rollout.
• Demonstrated ability to collaborate with cross-functional teams (Operations, Product, IT, UX, and Field teams) to implement sustainable process changes.
• Familiarity with process mapping tools, KPI definition, and continuous improvement governance models.
• Solid understanding of energy operations (generation, distribution, maintenance) and enterprise systems (e.g., SAP, GIS).
• Excellent problem-solving, analytical, and communication skills, with a strong focus on user-centered design.
• Familiarity with Agile methodologies (e.g., Scrum, SAFe) to support iterative process improvement, cross-functional collaboration, and adaptive planning.

Preferences:

• Postgraduate studies or certifications in Lean Six Sigma (Black Belt), Process Excellence, or Operational Excellence.
• Knowledge of Agile, Design Thinking, UX, Product Research, and Change Management frameworks is an asset.

Skills/Abilities:

• Strong problem solving and analytical skills and an ability to multi-task.
• Strong interpersonal, communication, and negotiation skills.
• Demonstrated ability to manage people
• Ability to work with all levels of the organization                                          

CORE COMPETENCIES:

• Develop Self & Others
• Empower to Grow
• Collaborate & Share
• Be a role model
• Focus to achieve results
• Be Agile

Competency Requirements:

It is preferred that for this job, the candidate fulfills the requirements in terms of levels indicated below.

1. Delivering for the Business:

• Global view of the Business - Advanced
• Achieving Results and Continuous Improvements - Competent
• Initiative - Advanced
• Innovation & Creativity - Competent

2. Global Relationships:

• Flexibility & Globalization - Competent
• Customer Focus - Competent
• Communicating & Influencing - Advanced
• Teamwork - Competent

3. Managing People:

• Team Management – Advanced
• Developing Others – Competent

Candidate must be available for occasional business travel.

#LI-Onsite; #LI-CH1

Company:

NY STATE ELECTRIC & GAS CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date:

April-8-2026