Program Manager

Responsible for program deployment including requirements gathering, catalog management, and launch support. Vehicle Connected Services (VCS) scope may include offerings such as embedded TCU telematics, tethered phone telematics and apps, satellite radio, navigation map updates, concierge, platform integration etc.

Job Functions

• Gathers customer requirements and translates them into detailed service and program technical requirements. Ensures all VCS Marketing and CCL PRODT business requirements are captured and collaborates with VCS development/test team, global and regional IS, and NTC/NTC-NA to develop detailed product requirements specifications.
• Responsible to define detailed customer lifecycle processes (enrollment, change of ownership, hardware replacement, etc.) in collaboration with key stakeholders internal and external to VCS.
• Creates, updates, and maintains a service catalog describing all programs and services, their availability by vehicle and technology platform, and other key descriptive information
• Responsible for program management of activities outside of core service development including marketing asset gathering, marketing programs, dealer training, and PR and call center support.
• Supervises Sr Planners on the VCS program deployment team. Determines workload allocation to maintain balance manages performance. Provides support for escalation, decision, and direction as needed.

Minimum Qualifications
The following qualification statements reflect the minimum skills and abilities required of the qualified applicant.

Job Knowledge and Skill:
Strong analytical skills and business acumen. Ability to create service and systems requirements along with technical writing capability. Ability to translate customer needs into technical specifications. Customer focus with understanding of telematics industry.

Education and Experience:

• Bachelor's degree plus at least 7-10 years of related experience at a professional level with a telematics service provider or similar subscription-based service business.
• High level understanding of telematics wireless and system architecture. Prior experience in telematics service development or planning is highly desired.

Computer Skills:
Knowledge of word processor, spreadsheet, Visio, Project, and other PC applications.

Travel:
10% domestic and international travel.

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Franklin Tennessee United States of America