Program Analyst

Program Analyst

Department: Department of Veterans Affairs

Location(s): Smyrna, Georgia, Fort Riley, Kansas, Topeka, Kansas, Hot Springs, South Dakota, Waco, Texas

Salary Range: $74678 - $145468 Per Year

Job Summary: This position is location in the Veterans Health Administration (VHA), Health Eligibility Center (HEC) Enrollment Standardization Office (ESO). This position is assigned to the Community Veterans Engagement Team (CVET). The Community Veteran Engagement Team (CVET) is responsible for the coordination of HEC/VHA Enrollment and Eligibility outreach activities at the national and local levels.

Major Duties:

• The incumbent provides analytical oversight reports, guidance, and monitoring of VISN eligibility and enrollment programs at all VA Medical Centers (VAMCs) and VA Clinics performing Veteran eligibility and enrollment functions within the assigned VISN. Advises, compiles, analyzes, and synthesizes VISN enrollment program performance data to identify strengths, weaknesses and improvement opportunities. Major duties include but are not limited to: Monitors operating programs and activities supporting VHA enrollment and eligibility outreach efforts to include policy and procedures, data and reporting, research and scheduling, outreach delivery and special emphasis outreach efforts. The incumbent works in close cooperation with other elements of VHA as it relates to VHA enrollment and eligibility benefits potentially available to Servicemembers, Veterans and their families. Provides procedural background to internal and external partners regarding VHA enrollment and eligibility outreach engagements and healthcare benefits and services. The incumbent works using knowledge, skills, and abilities to integrate VHA and the other stakeholders information systems to provide a seamless transition for healthcare eligibility. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Full-time, 40 hours per week, Monday through Friday, 8 hour shift between 8:00am - 4:30pm. Position Description/PD#: Program Analyst/PD73788A and PD73789A Remote: This position is not authorized for Remote work. Telework: This position may be authorized for Telework. Telework eligibility will be discussed during the interview process. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at VA-owned or leased space. Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption already in place. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required.

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/29/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. For a GS-12 position you must have served 52 weeks at the GS-11.. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education s described below: GS-11 Grade Level: Specialized experience: Examples of specialized experience would typically include but are not limited to: 1. Advising, compiling, analyzing, and synthesizing VISN enrollment program performance data to identify strengths, weaknesses and improvement opportunities. 2. Managing multiple analytical projects and programs concurrently, where effort involves coordination among multiple stakeholders, government agencies, resources, and divisions. 3. Interpreting regulations and develops procedures to improve operations. ~OR~ Education (TRANSCRIPTS REQUIRED): Do you possess a PhD. or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related? Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. ~OR~ Combination of Education and Experience (TRANSCRIPTS REQUIRED): Do you possess equivalent combination of specialized experience directly related to the work of the Program Analyst and successfully completed graduate education that demonstrates the ability to perform the duties of this position, which may be substituted to meet the specialized experience requirements for GS-11 position. GS-12 Grade Level: Specialized experience: Examples of specialized experience would typically include but are not limited to: 1. Gathering relevant data, analyzing it critically, and making recommendations based on findings using available information resources such Internet/Intranet tools, manuals, and other reference material. 2. Monitoring nationwide operating outreach programs and activities supporting VA benefits, services, and programs available to Servicemembers, Veterans, and their families. 3. Preparing for and delivering outreach, presentations to various audiences within the VHA, VISN, Member Services, HEC, variety of levels of management, department level executives and outside agencies. 4. Creating special focused materials for meetings, retreats, and events. 5. Drafting briefing papers and answering Congressional and other internal and external stakeholder inquiries. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12942655. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 04/29/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit

Application Deadline: 2026-04-29