About the Role
We’re looking for a highly organized, proactive, and technically strong Technical Customer Success Manager to join Terrakotta. This is an ideal role for someone with a Computer Science degree who wants a customer-facing role but also wants to build.
You will work directly with customers to help them get value from Terrakotta, but you will not just surface bugs, feedback, and opportunities. You will also help solve them directly by programming fixes, shipping improvements, and working closely with the engineering team. This role sits at the intersection of customer success, product, and engineering and is a strong fit for someone who wants broad exposure, real ownership, and the chance to work directly with the founders early in their career.
What You’ll Do
- Onboard and activate customers
Own the onboarding process end to end and help new customers get up and running quickly and effectively on Terrakotta.
- Support customers day to day
Work directly with customers to answer questions, troubleshoot issues, and ensure they are successful using the platform.
- Build and improve the product
Identify pain points, bugs, and friction in the customer experience, then help fix them directly by programming solutions, shipping product improvements, and making the platform better.
- Work closely with engineering and the founders
Operate in close partnership with the engineering team and founders, contributing meaningfully to technical problem-solving, product iteration, and the overall customer experience.
- Support growth and activation initiatives
Contribute to projects that drive customer engagement, activation, retention, and expansion.
Who You Are
- 0–3 years of experience in a technical, customer-facing, product, or operations role
- Bachelor’s degree in Computer Science or a similarly technical field
- Excited by the idea of working directly with customers and building solutions yourself
- Comfortable diagnosing technical issues and turning customer pain points into shipped fixes and product improvements
- Strong communicator with excellent writing skills
- Highly organized, reliable, and able to manage multiple priorities
- Comfortable with Excel, Google Sheets, and analytical workflows
- Interested in startups, product, engineering, and customer experience
- Excited to work in ambiguous environments and take ownership
- Familiarity with CRM, support, or project management tools is a plus
What We Offer
- Competitive salary range of $80,000–$120,000
- Equity compensation
- Healthcare, PTO, and other benefits
- Opportunity to work directly with the founders and engineering team
- A high-ownership environment with lots of room to grow quickly
🚀 Y Combinator Company Info
Y Combinator Batch: W24
Team Size: 5 employees
Industry: B2B Software and Services -> Sales
Company Description: AI platform for phone-first sellers
💰 Compensation
Salary Range: $80,000 - $119,998
Equity Range: 0.05% - 0.1%
📋 Job Details
Job Type: Full-time
Experience Level: Any (new grads ok)