Program Analyst

Program Analyst

Department: Department of Veterans Affairs

Location(s): Portland, Oregon

Salary Range: $66505 - $86461 Per Year

Job Summary: The incumbent serves as a Program Analyst for the Quality & Performance Division at the VAMC Portland. Quality & Performance Division is responsible for evaluating program and staff operations to ensure adherence to the requirements established by VACO, JCAHO, OIG, GAO, and other accrediting bodies for patient care and providing recommendations for improvements.

Major Duties:

• General Program Assessment Functions a. Incumbent ensures that each identified problem or opportunity is followed through to resolution, and the related findings, conclusions, recommendations, and actions taken are documented. b. Uses a variety of software programs to perform statistical calculations for specific reports and/or for PVAMC and Quality & Performance Division management's use. c. Findings are presented statistically and graphically to the Quality & Performance Chief and/or other appropriate Quality & Performance Division staff. d. Based on the findings and knowledge of policies, procedures, organizational processes and systems, and using performance improvement methodology, incumbent helps develop recommendations to resolve problems and/or improve processes. e. Obtains assistance and/or needed information from the Quality Consultants for whom the incumbent provides program support, and/or the Quality & Performance Chief for problems that may arise, or backlogs that cannot be disposed of promptly. f. Develops and maintains mechanisms to track identified problems and/or opportunities to improve care and /or services provided to assure problem resolution or improvement. Usually involves developing methods for which there is no published guidance. Program Coordinator for Patient Safety, Risk Management, and Performance Measures programs in Quality and Performance Division a. Uses a variety of software programs to capture record and display data and produce reports. b. Reports data trends and/or significant problems or issues to quality consultants responsible for patient safety, risk management, and performance measures. c. Attends committee meetings, develops agendas, and records meeting minutes. d. Functions as a surrogate for the Patient Safety Officer, Risk Manager and/or Performance Measure Consultant in meetings or for other tasks that require backup coverage for annual or other leave. General Support Functions Performs general administrative support functions including: answering phone calls, referring calls, processing data according to the unit specifications, and other general administrative support related to Quality & Performance Division. Performs other related duties as assigned. Work Schedule: Monday - Friday 7:00am - 4:00pm or 8:00am - 4:30pm PST Alternate tours negotiable Compressed/Flexible: Negotiable Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD601450 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet time in grade requirements and specialized experience within 30 days of the closing date of this announcement,, 03/09/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in applying analytical and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature; Knowledge of the theory and principles of management including administrative practices and procedures; Ability to use qualitative and quantitative analytical techniques; and Skill in conducting interviews with supervisors and employees to obtain information about organizational missions, functions, and work procedures. Uses a variety of software programs to capture record and display data and produce reports. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successful completion of a master's or equivalent graduate degree, or successfully completed two full years of progressively higher level graduate education leading to such a degree, or LL.B or J.D. if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education (beyond the first year) as described above, to meet the total requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Copies of transcripts must be submitted with your application materials. Education cannot be credited without documentation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12900407. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 03/09/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit

Application Deadline: 2026-03-09