Production Support Analyst

Production Support Analyst

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

 Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Experience: 6 years
Job Mode: Full-time 
Work Mode: On-site

 

Key Responsibilities:

• As a Level 3 Production Support Developer need to Investigate production incidents for root cause; fix defects raised in production environment and support development for CRs.
• Update Jira, Confluence with change details.
• Coordinate with peer developers, Platform team to get solution reviewed, code reviewed.
• Diagnose problems raised by level 2 support / service recovery.
• Coordinate with testing team to ensure defects are addressed on priority.
• Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies.
• Ensure code merged on regular basis to git.
• Take end-to-end ownership on production defect fixing until released to production.
• Guide and manage offshore team.
• Perform root cause analysis for major incidents
• Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results.

Skills :

• SQL, Maria DB, Splunk, Junit, Mockito
• Red Hat Linux, Shell Script, Java, React JS

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.