Production Specialist (f/m/x)

DB Global Technology is Deutsche Bank’s technology centre in Central and Eastern Europe. Since its set-up in 2013, Bucharest Technology Centre (BEX) has constantly proven its capacity to deliver global technology products and services, playing a dynamic role in the Bank’s technology transformation.

We have a robust, hands-on engineering culture dedicated to continuous learning, knowledge-sharing, technical skill development and networking. We are an essential part of the Bank’s technology platform and develop applications for many important business areas.

The primary applications to support are within Online / Mobile tribe.

The Production Specialist acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Production Specialist role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management.

The main tasks of Production Specialist are monitoring and tracking activities, analyzing issues, supporting the resolution of issues and conflicts, and preparing reports and meetings. The Production Specialist has knowledge of and experience in all relevant tools used in the Service Management environment.

Responsibilities:

• Undertake start of day, intra-day, end of day and end of period procedures as defined in the Service Operations run book to ensure that production configuration items deliver required services

• Ensure familiarity with the applications, tools, feeds, data, batch files etc that are being managed and / or supported

• Maintain a thorough understanding, sufficient to meet target Service Level Agreements, of the knowledge required to provide effective technical support (including understanding of market feeds, reference data problems, batch processes, system interfaces, business rules etc)

• Derive and apply strategies for resolving and solving application incidents/problems. Apply business and required technical skill sets to resolve issue promptly and accurately. Seek early advice where appropriate.

• Develop SQL scripts – use provided tooling to undertake required maintenance activities

• Fulfil Service Requests addressed to L2 Support

• Communicate with Service Desk function, other L2 and L3 units

• Clear and concise documentation of the status of incidents, problems and service requests properly in the Service Management tool

• Be willing to work in DE business hours

• Be willing to take over on-call service for the application

Skills:

• Availability for mandatory on call shifts on a rotation basis

• Bachelor’s degree from an accredited college or university with a concentration in IT or

• Computer Science related discipline (equivalent diploma or technical faculty)

• ITIL V3 foundation certification (preferred)Basic knowledge on interface technologies and communication protocols

• Good knowledge in DAP Environment and Log Analysis

• Exposure to SQL script programming and understanding is recommended

• Good English written & verbal skills required

• Language skills in German (optional)

• Thorough and precise work style with a focus on high quality

• Distinct service orientation

• High degree of self-initiative

Well-being & Benefits

Emotionally and mentally balanced: We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health.

• Empowering managers who value your ideas and decisions. Show your positive attitude, determination, and open-mindedness.
• A professional, passionate, and fun workplace.
• A modern office with fun and relaxing areas to boost creativity.
• Continuous learning culture with coaching and support from team experts.
• A culture where you can openly speak about mental health.

Physically thriving: We support you in managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive. For example, Private healthcare and life insurance with premium benefits for you and discounts for your loved ones, healthier ways of working and check-ups.

Socially connected: We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being.

• 24 days holiday, loyalty days, and bank holidays (including weekdays for weekend bank holidays).
• Hybrid working model with 40% remote work.
• Options for flexible working hours.
• Enjoy retailer discounts, cultural and CSR activities, workshops, and more.

Financially secure: We support you in meeting personal financial goals during your active career and for the future.

• Competitive income, performance-based promotions, and a sense of purpose.
• Meal vouchers, bonuses for referrals

Interested in more: discover what our employees value in the Well-being & Benefits hub!

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.