Product Systems Manager

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.

The Product Systems Manager serves as the critical bridge between Product, Engineering, IT, and Go-to-Market (GTM) teams. This role is responsible for identifying friction points, system gaps, and team silos that slow product delivery, and designing scalable workflows, toolchains, and data infrastructure to improve efficiency, alignment, and execution. The Product Systems Manager enables operational excellence across the product lifecycle, ensuring teams have the systems, processes, and insights needed to deliver high-quality products efficiently. If you are a systems thinker who enjoys transforming complex, fragmented environments into scalable, efficient operational infrastructure, this role is for you.

MINIMUM REQUIREMENTS

Education: Bachelor’s degree in Engineering, Technology, Business, Operations, or related field preferred

Experience:

• 5+ years of experience in Product Operations, Technical Program Management, Product Management, or related role
• Experience supporting product development teams in complex technical environments
• Experience in B2B software, hardware-enabled software, Energy, Utilities, Data Center, or Industrial IoT environments
• Strong understanding of software development lifecycles such as Agile or Scrum
• Understanding of system architecture, data integration, and product lifecycle management
• Ability to interpret technical requirements and communicate effectively across teams
• Experience with product and engineering tools such as Jira, Jama, and enterprise-wide systems such as ERP, PLM, CPQ, CRM, etc. 
• Experience implementing, managing, or optimizing product management and operational tools preferred
• Strong communication and presentation skills with experience influencing senior leadership
• Ability to translate complex operational and technical concepts into actionable business insights

Travel: Up to 10%

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. However, work may be performed at any time on any day of the week to meet business needs.

KEY RESPONSIBILITIES

System & Process Gap Identification

• Conduct deep-dive audits of the end-to-end product development lifecycle to identify operational inefficiencies
• Identify breakdowns in data flow, requirements, and communication across Product, Engineering, IT, Sales, and Operations
• Map legacy workflows and design scalable, future-state processes that eliminate bottlenecks and manual work
• Continuously improve product lifecycle governance, documentation standards, and operational processes

Tooling & IT Infrastructure Ownership

• Optimize the Product technology stack
• Partner with IT and Engineering to ensure internal systems are integrated and data flows seamlessly across platforms
• Drive tool selection and implementation decisions for internal product systems
• Ensure data integrity, accessibility, and operational scalability across product systems

Cross-Functional Alignment & Product Launch Enablement

• Serve as the operational bridge between Product, Engineering, IT, Marketing, Sales, and Field Operations
• Establish and standardize Product Launch and Go-to-Market readiness processes
• Ensure teams operate from a single source of truth through standardized tools, documentation, and workflows
• Manage cross-team dependencies and proactively identify risks to delivery timelines

Data Governance, Reporting & Operational Health

• Build and maintain dashboards and reporting to provide visibility into product performance
• Enable self-service access to product and operational data for Product Managers and leadership
• Define and monitor key product metrics such as cycle time, roadmap adherence, and delivery efficiency
• Analyze operational and product performance data to drive continuous improvement

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

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How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.