Product Support Representative

Position Title :                 Product support Representative

Location :                         Dungannon Business Park      

Reporting to :                  Parts technical support Manager

Hours of work:                40 hours per week

To provide support to the dealer network with regard to their open order books. Receive and manage orders through internal systems to ensure all customer and departmental needs are met within the required time frame.

Main Duties & Responsibilities

• Manage Dealer enquiries through the helpdesk

• Advising on part identification

• Cross reference parts against BOMS

• Assist in the sourcing of parts identified

• Liaising with internal departments and external supplies

• Responsible for credit investigations.

• Partake in customer service calls and identify areas for improvement

• Assist with preparation for new product launch.

• Assist with parts related engineering change orders.

Experience and Qualifications

• Educated to a minimum of GCSE standard or equivalent which will include English and Maths at grade C or above

• Have experience of working within a busy office environment ideally in a customer service role

• Ability to organize and prioritise workload using your own initiative to meet deadlines

• Excellent organizational skills and be able to prioritise your workload using your own initiative

• Excellent verbal and written communication skills

• Must have the ability to be a good listener and to really understand a customer problem or question and help them resolve them.

• Excellent written skills as most of the work will be written (email, documentation etc)

• Experience of the crushing and screening industry would be desirable though not essential

Knowledge, Skills and Abilities:

• Self motivated and high energy

• Ability to work within a team

• Ability to work in an environment that is fluid with constantly changing priorities

• Negotiation skills

• Customer focus

• Action Orientation

• Excellent verbal and written skills

• Ability to influence at all levels

• Highest level of integrity, honesty and trust

• Drive for results

• Excellent listening skills

• Business Acumen

• Perseverance

This above description is non-exhaustive and there may be additional duties in accordance with the role

The above vacancy will be based at our Dungannon Business Park facility

Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community. A recent survey of the workforce within our Dungannon facility highlighted an under representation of employees from the Protestant community. We would therefore particularly welcome applications from this section of our community.

Why Join Us
• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate