Product Research Coordinator (Part-time)

If you’re into online shopping (who isn’t these days?), chances are you’ve crossed paths with Yotpo. We’re all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers.

Think loyalty programs and reviews—it’s what we do best. Plus, we’ve got more tricks up our sleeve.

With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we’re growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry.

Sounds exciting? Then read on, because we’re looking for curious professional talents to be a part of building the future of the e-commerce industry.

Mission

Enable a steady, scalable flow of high-quality customer insights by building the infrastructure and processes for product research, and by supporting PMs in scheduling and running customer meetings efficiently.

What you’ll do

Research infrastructure & operations

• Build and maintain the “research backbone”: customer lists, segmentation, consent status, and contactability.
  
  
• Ensure compliance and good practices around consent, privacy, and customer communication.
  
  

Customer meeting coordination

• Support PMs end-to-end in arranging customer conversations:
  
  
• Identify and recruit relevant customers based on research goals.
  
  
• Reach out, coordinate availability, and schedule calls.
  
  
• Manage follow-ups, confirmations, and no-show handling.
  
  
• Maintain a rolling calendar / cadence of customer meetings for the product org.
  
  
• Track participation and ensure diversity of voices across segments, geos, company size, and usage patterns.
  
  
• Coordinate incentives / thank-you gifts when applicable.
  
  

Enablement & continuous improvement

• Gather feedback from PMs on friction points and continuously improve the system.
  
  
• Produce lightweight monthly reporting on research activity and coverage (e.g., # interviews, segments covered, open requests).
  
  

What success looks like?

• PMs can easily schedule relevant customer conversations with minimal overhead.
  
  
• A clear, repeatable research process exists and is actually used across product teams.
  
  
• Insights are captured, shared, and reused - reducing duplicated effort and increasing product confidence.
  
  
• We maintain a healthy, diverse pool of customer participants and a reliable research cadence.
  
  

You might be a great fit if you:

• Are highly organized and love building order from chaos.
  
  
• Have experience coordinating research or customer programs.
  
  
• Communicate clearly and comfortably with customers and internal stakeholders.
  
  
• Enjoy improving systems, writing processes, and finding ways to remove friction for others.
  
  
• Can manage multiple threads with attention to detail and follow-through.
  
  

Nice to have:

• Familiarity with product discovery / qualitative research methods.
  
  
• Experience with tools like Confluence, Sheets, scheduling platforms, or research repositories.
  
  
• Background working with SaaS customers or in a B2B environment.
  
  
  

  If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion for learning and are excited about eCommerce and technology, we want to hear from you. We welcome applicants of all backgrounds, genders, and beliefs to join our inclusive team. Our commitment to diversity ensures that everyone, regardless of identity, has an equal opportunity here. We celebrate individuality and seek to create a workplace where everyone can thrive. Help us be the best version of Yotpo by building something great together!

  #LI-Hybrid