Product Owner

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview
The Product Owner (PO) is a critical tactical role within our Agile Development team, responsible for the successful delivery of work that generates positive ROI for the business. While the Product Manager sets the high-level vision, the Product Owner transforms that vision into detailed requirements and executes the product roadmap.
You will act as the bridge between business strategy and technical execution. By defining user stories, prioritizing the backlog, and outlining sprint goals, you ensure the delivery team meets both business requirements and user needs. You will not operate in a vacuum; you will collaborate closely with Engineering, Architects, UX, Scrum Leads, and Business Leaders to make informed prioritization and trade-off decisions.

This role will support a CMMC Level 2 compliant Enclave environment, inclusive of several components. This role will participate in and support frequent government audits, compliance training, and support onboarding of new users including general change management duties in addition to tactical product ownership.

Key Responsibilities
Strategic Execution & User Focus

• Translate Strategy: Convert the Product Manager’s high-level strategy into actionable tasks and work with cross-functional agile teams to execute those requirements.
• User Advocacy: Represent the user within delivery teams by thoroughly understanding their needs, pain points, and problem statements.
• Business Intimacy: Continually build knowledge through user research, interviews, shadowing, market research, and data analysis.
• Problem Solving: Define business problems with empathy to create the right solutions. Avoid "order taking"; instead, consult with engineering to propose optimized solutions that fit a wide range of business needs (reusable, scalable, user-centric).

Sprint & Delivery Management

• Backlog Management: Define the sprint plan, prioritize the sprint backlog, and adapt to changing circumstances. Ensure the backlog is healthy, organized, and groomed.
• User Story Creation: Break down Epics into User Stories written in the "user’s voice." Ensure they are the smallest possible increment with clear acceptance criteria agreed upon by engineering and architecture.
• Team Focus: Work continuously with delivery teams to focus on completion according to sprint goals. Shield the engineering team from distraction by acting as the main point of contact for users and the business.
• Feedback Loop: Demonstrate new features to business leaders and users, incorporating their feedback into future sprints.

Key Accountabilities
You are accountable for the health and efficiency of the delivery process, including:
• Backlog Health: Maintaining a highly organized backlog where User Stories are well-defined, hierarchical, and linked to Epics.
• Sprint Planning: Creating sprint plans based on team capacity and managing "swaps" if unplanned work must be introduced mid-sprint.
• Feature Alignment: Ensuring feature delivery aligns strictly with the product vision and roadmap.
• Efficiency: Keeping the engineering team productive by preparing clear stories for estimation and maintaining a backlog of ready-to-work items.
• System Maintenance (GUS):
Ensuring GUS Stories are created and linked to Epics.
maintaining Story and Epic pages with the most current information.
Linking Epics to Projects.
Compliance & Security Responsibilities
You will play a vital role in ensuring our products meet strict compliance and security standards:

• LeanIX (LIX): Maintain accuracy of required fields in application factsheets and roadmaps (when delegated).
• Security Controls: Ensure all security controls are tested, delivered, and that advisory reviews are requested from Enterprise Security Advisory.
• Sprint Prioritization: Manage the backlog to allow bandwidth for security, privacy, disaster recovery, and data requirement definitions.
• Testing: Complete UAT testing and submit testing evidence during change request approvals.

The Interaction Model: Who You Will Work With
Success in this role requires deep collaboration across the organization:

• Product Manager: Your main partner in prioritizing features. They translate Product Strategy to you, and together you serve as the voice of the customer.
• BPG Product Line Manager: Works with you to prioritize epics and ensure features align with the broader portfolio vision.
• Solution Architect: Aligns with you to design solutions defined by epics and ensures implementation meets non-functional requirements across the value stream.
• Scrum Lead: Collaborates with you on daily reports, progress tracking, and resource gaps.
• Engineering Team (SE, QE, UX): Receives your input on user stories and reviews developed work with you for acceptance.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.