Product Owner II - Merchant Solutions

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$108,800 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview: 

TD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships. TDMS provides reliable, flexible and easy to use e-commerce and Point of Sale (POS) card payment solutions to small business, commercial, and corporate clients. TDMS is the only Canadian fully bank-owned and operated merchant acquirer, managing all debit and credit card transactions for our merchants from authorization through to clearing and settlement. This end to end capability is a competitive advantage for TD, uniquely enabling the bank to meet more of the financial needs of our Business Banking clients.

Job Description: 

Reporting to the AVP Product & Partnerships, the successful candidate will be responsible for leading the Merchant Solutions Digital Commerce team. The incumbent will play a critical role executing on our strategy to deliver solutions for Merchants to succeed. This will include delivering a more end to end sales and relationship management experience, owning significant partner relationships, and driving growth of our fully franchised customer base.

 
Key Accountabilities:

• Design, commercialize and market Digital Products to drive profitable growth, increase market share and improve customer experience.
• Develop and execute the product vision, life cycle, go to market strategies and road map for Digital Commerce, working with Cards and Business Banking Product teams & Leadership.
• Align with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback.
• Develop strategies and processes to drive Sales upskilling for the Digital Commerce product offering.
• People leadership of the Digital Commerce product team, overseeing strategies to attract, develop, motivate and retain a highly qualified team.
• Develop & maintain a robust understanding of the acquirer Digital Commerce industry & market segments, Merchant insights and foresights, to deliver product & process innovation
• Own the third-party Digital Commerce partnership strategy and negotiate, build and manage relationships.
• Create, support & deliver business cases to achieve TDMS Digital Commerce strategic goals.
• Align with TD Digital strategies & develop collaborative payment solution and eco-system within the Bank.
• Manage the Digital Commerce P&L to deliver financial results for the product suite via operation of all available levers: pricing, margin, volume, market share etc.
• Ensure compliance with all relevant regulatory standards and guidelines.

EXPERIENCE AND / OR EDUCATION

• Experience developing and executing on strategies and delivering measurable results in both the short and long term, and demonstrating end-to-end ownership
• Strong conceptual, analytical and problem-solving skills – ability to understand complex interactions and distill into simplified messaging/solutions
• Excellent relationship management skills, effectively supporting multiple complex relationships with a superior ability to make things happen through the use of positive influence
• Proven ability to manage and motivate a diverse group of professionals
• Proven financial and business acumen
• Undergraduate degree and / or product certificate
• 10+ years relevant experience
• 5+ years Product Owner or Agile related delivery experience
• Project management experience considered an asset
• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet