<gh-intro>
<text>
We're looking for a Billing Operations Manager to lead and elevate our Billing Operations team, driving accuracy, efficiency, and scalable end-to-end billing processes across all products and markets.
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<gh-about-us>
<title>About us</title>
<text>
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
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<gh-role-detail>
<title>About the role</title>
<text>
As a Billing Operations Manager, you will lead and develop our Billing Operations team with the goal of optimising end-to-end billing processes across multiple product lines. You will ensure accuracy, compliance, and operational excellence by defining and owning team goals, improving procedures, and strengthening alignment between local markets, HQ, and product teams. This role is central to reducing operational costs, improving customer experience, and scaling Bolt’s billing capabilities as we grow.
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<gh-responsibilities>
<title>Main tasks and responsibilities:</title>
<bulletpoints>
- <point>Lead and develop the Billing Operations team, providing guidance and support across technical, procedural, and cross-functional billing topics.</point>
- <point>Create, implement, and enforce billing procedures, policies, and best-practice processes.</point>
- <point>Align local markets and HQ teams on operational matters to ensure consistency, clarity, and shared success.</point>
- <point>Monitor, improve, and troubleshoot billing processes and systems to ensure timely, accurate billing operations across product lines.</point>
- <point>Define, measure, and own operational goals for the team.</point>
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</gh-responsibilities>
<gh-requirements>
<title>About you:</title>
<bulletpoints>
- <point>You are an effective people manager who can lead operational specialists and collaborate across product, development, tax, accounting, and other teams.</point>
- <point>You have strong experience managing billing operations or similar finance-operations functions at scale, ideally across multiple markets.</point>
- <point>You are skilled at building, optimising, and standardising business processes, with attention to accuracy, compliance, and efficiency.</point>
- <point>You understand both the technical and functional aspects of billing systems and can quickly diagnose and resolve complex billing issues.</point>
- <point>You make data-driven decisions using billing, tax, and financial reports, and communicate clearly when aligning diverse stakeholders.</point>
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<text>
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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<gh-perks>
<title>Why you’ll love it here:</title>
<bulletpoints>
- <point>Accelerate your professional growth with unique career opportunities.</point>
- <point>Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.</point>
- <point>Take care of your physical and mental health with our wellness perks.</point>
- <point>Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.</point>
- <point>Connect with colleagues at annual company events and smaller team gatherings.</point>
- <point>Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.</point>
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<text>*Some perks may differ depending on your location and role.</text>
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