Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Product Operations Manager - Analytics and Promotions
Overview-We are seeking a highly analytical and detail oriented Program Manager to support our data analytics and promotions. The role requires strong operational discipline, accuracy, and comfort working with large datasets. You will manage loyalty data analytics and promotions coordination and reporting
The ideal candidate enjoys working with data, is advanced in Excel, and thrives in a reporting heavy environment. Structure, precision, and the ability to manage repetitive tasks with consistency are critical.
Role-We are looking for passionate and talented professionals, who share our vision for data-driven consulting and product development, to join us and take a leading role in shaping the growth of our team.
As an analytics manager, you will have the opportunity to actively contribute to client engagements across the regions and types of projects, such as consulting services, test & learn, value story and impact analysis, or building scalable advanced analytics solutions for Loyalty Product clients.
We recruit for and value the following core competencies:
• Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients.
• Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills.
• Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions.
• Communication and Presence: Excellent written and verbal communication skills in client-facing situations, positioning Mastercard’s solutions as high value solutions in sales and delivery conversations.
• Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude.
• Integrity: Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from our mistakes.
• Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.
Qualifications:
• Undergraduate or master’s degree with 5+ years of experience in a data-driven consulting/analytics organization
• Expertise on one or more of SQL, Python, Big data / Hadoop (Pyspark / ScalaSpark / SparkR), HQL, Hive, R
• Strong Expertise on one or more data visualization tools like PowerBI and Tableau
• Experience with campaign insights, A/B testing, data-driven product development, machine learning models for segmentation, forecasting, regression etc preferred
• Exceptional analytical and quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges
• Exposure specifically in payments / retail banking / eCommerce / BFSI merchants / Loyalty / Marketing preferred
• Ability to communicate complex ideas effectively – both verbally and in writing – in English and the local office language(s)
• Demonstrated ability to build trust-based relationships with colleagues and clients
• Ability to multi-task in a fast-paced, deadline-driven environment
• Advanced Word, Excel, PowerPoint and data analytics skills
• Candidates must be eligible to work in the country of which they are applying for a position in, as well as eligible to apply for travel visas as required by travel needs.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.