Core Responsibilities:
Product Strategy & Vision
- Owns and evolves the product vision and roadmap for internal process‑enablement platforms, aligning near‑term delivery with longer‑term strategic outcomes.
- Partners with business leaders to identify, frame, and prioritize problems worth solving, with a focus on reducing manual work, operational risk, and client friction.
- Ensures product decisions are grounded in user needs, business value, and feasibility, not just delivery demand.
Backlog & Delivery Ownership
- Serves as the single point of accountability for the product backlog across one or more development teams.
- Translates business needs into clear epics, features, and user stories, with well‑defined acceptance criteria.
- Balances competing priorities across run, grow, and transform work, making explicit trade‑offs when capacity is constrained.
- Partners closely with delivery leads and engineers to ensure predictable, high‑quality delivery.
Stakeholder Partnership
- Acts as a trusted product partner to stakeholders across operations, technology, risk, and client experience.
- Facilitates alignment across teams with differing incentives, surfacing dependencies and risks early.
- Communicates product direction, progress, and decisions clearly to both technical and non‑technical audiences.
Outcomes, Metrics & Product Health
- Defines and tracks outcome‑based metrics (e.g., cycle time reduction, adoption, risk reduction, crew effort saved).
- Monitors product health, including usability, performance, and operational stability.
- Uses data and feedback to inform prioritization and continuous improvement.
Leadership & Role Modeling
- Operates independently with minimal direction, navigating ambiguity with confidence.
- Coaches and mentors more junior product owners or partners through strong product practices.
- Elevates issues appropriately and influences beyond direct authority.
- Models enterprise product behaviors and contributes to broader product‑management maturity.
Scope & Complexity
- Owns multiple workflows or applications that support critical internal processes.
- Operates in a high‑dependency environment involving multiple business areas and technology teams.
- Manages competing priorities across short‑term delivery needs and longer‑term platform evolution.
Experience & Capabilities
- Demonstrated experience owning digital products or platforms in a complex enterprise environment.
- Strong background in process optimization, workflow automation, or internal platforms.
- Proven ability to work effectively with engineering teams, UX, and business stakeholders.
- Comfortable making decisions with incomplete information and adjusting as new insights emerge.
- Strong communication, prioritization, and systems‑thinking skills.
Qualifications:
- Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
- Minimum of five years related work experience.
- Two years of leading large cross-functional teams on major organizational projects preferred.
- Possess a deep understanding of digital product(s), workflow tools (such as Appian) & process automation technologies required.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.