Product Management Lead

Job Profile Summary

The role reports into the Head of Product Management and will be responsible for overseeing one of four Product Management functions within the Chaucer Technology Group (CTG). This role leads a key team as part of the evolution of the operating model and is instrumental in modernising the ways of working.

This role requires a strategic level thinker with a technical background and proven management skills. The role has responsibility for defining the product management vision and roadmaps alongside the Product Owners within their given Business Portfolio, managing the end-to-end product lifecycle, and aligning product goals with business objectives. It also involves managing and mentoring a team of Senior/Systems Analysts, and collaborating with cross-functional teams such as Engineering, Architecture, Service management, and Quality & Technical Assurance within a matrix IT organisation

They will lead Senior/Systems Analysts resources (internal and 3rd party) within their product team, ensuring that business and technology requirements are both delivered and are aligned.

Job Description

• Develop and communicate their product strategy and long-term vision for their product portfolio, ensuring it aligns with the Portfolio’s broader business goals.
• Coordinate with stakeholders within the Portfolio teams to ensure work is completed on time and within budget
• Act as a liaison between the product team and other stakeholders (Product Owners, Portfolio Manager etc), and keep senior leadership informed on progress and challenges
• Identify risks associated with new tools, processes and ways of working and establish procedures to mitigate those risks
• Provide technical management on large business change to ensure they are completed effectively
• Manage the definition of product requirements, specifications, and user stories
• Being an active member of the Product Management, management team

Leadership and Strategy:

• Demonstrates a high level of self-awareness through a commitment to continuous, personal improvement and learning

• Demonstrates high personal resilience and ability to adapt to change
• Builds effective teams, coaches and mentor’s people
• Translates organisational vision through effective goal setting and strategic planning. Able to think creatively and innovatively
• Understanding of the way the business works and displays knowledge of the external marketplace, to drive the business forward
• Striving to build key relationships and showing ownership of targets; focusing on results

• Develop and execute the product strategy in alignment with the Business Portfolio’s overall objectives.
• Provide visionary management to the product team.
• Create and maintain a culture of product excellence in the Business Portfolio
• Ensure that the team is working efficiently and effectively, bringing an agile mindset, adapting to changing circumstances while working within the organisational constraints of budget, resource whilst adhering to quality standards
• Motivate the team to deliver the best services possible, and take responsibility for the teams’ actions and decisions
• Set clear goals, foster a culture of ownership and collaboration, and provide opportunities for continuous professional development

Technical Delivery Management:

• Manage the technical delivery, planning and execution of all technology within the business portfolio. Ensure work is completed on time, within budget, and to the highest quality standards.

Technical Oversight:

• Provide technical guidance and support to the product team. Ensure the adoption of best practices and the latest technologies. Ensure standardisation, simplification and effectiveness across the application value chain

Vendor Management:

• Monitor and review vendor performance against agreed KPIs and metrics
• Schedule regular governance meetings with vendors to review performance
• Ensure compliance with industry standards and regulations

Stakeholder Engagement:

• Collaborate with key stakeholders, including senior management, clients, and partners, to understand their needs and ensure successful product outcomes.

Risk Management:

• Identify and mitigate risks associated with product activities.
• Implement robust processes and controls to ensure compliance with industry standards and regulations.

Performance Monitoring:

• Manage and monitor key performance indicators (KPIs) to track the success of product initiatives. Continuously seek opportunities to improve efficiency and effectiveness.

Skills and Competencies

• Creates an inclusive environment that values individual difference to leverage diversity.
• Relevant industry experience in product management roles, with previous experience in a technology management position within the insurance or financial services industry.
• Problem-Solving – Excellent analytical and problem-solving abilities. Ability to think strategically and make data-driven decisions.
• A team-builder and collaborator, who can work comfortably in a highly collaborative setting.
• Can work comfortably with senior business leadership, has a positive can-do attitude, open and welcoming to change.
• Have exceptional management skills, being able to influence cross-functional departmental leaders in a particular direction.
• Can quickly form meaningful connections inspiring trust and confidence in others.
• Detail and quality oriented, with a customer focus, an exceptionally keen eye for detail and highly organised.
• Able to manage multiple priorities and meet deadlines, demonstrating an ability to remain calm under stress and in times of uncertainty.

ABOUT US

Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). 

A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.

We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.