Product Lead - AI

The opportunity

At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in.

Data is at the core of these ambitions. ING thrives to become intelligently empowered to:

• Provide the best customer experience based on data and personalization.
• Reduce operational costs and through-put-time through data-driven optimizations.
• Empower employees to make better decisions with trend analysis and business intelligence.

To deliver on these ambitious promises, we need to have a strong strategic and commercially focused organisation around our data products, where our squads working on those data products are enabled by clear prioritisation, accountability and capabilities. And right there, the Product Lead comes in.

To put it in short, the Product Lead is a position where all elements of a product come together, the what and the how, with an end-to-end responsibility. You work not only on delivery and on how we run a product, but also on creating a vision on how we create it, how we manage the business value and how we deliver a differentiating customer experience. Therefore, we need someone who can contribute to a continuous, emerging, all-round product vision that covers all elements of the product life cycle, with the ultimate goal to increase customer impact.

The Team:

You do that by steering squads who work on the product by providing them with a strategic direction, coaching them on the job, defining the product roadmap and managing stakeholders around the product. The Data Management Experts who work in the squad report to you, which means it is your job to empower them to thrive and perform at their best. You set direction, you help them to develop their craftsmanship and you have continuous conversations about their career development.

As a Product Lead, you report hierarchically to a Product Area Lead, where multiple products come together.

Roles and responsibilities

As a Product Lead, you:

• Own a product (end-to-end), which means you are accountable for the product vision, including functionality, technology, user experience design, monetising the functionality (or interaction pattern with internal consumers), how to acquire users and customers and offline experiences that are needed to deliver on the product’s value
• Take collective ownership of the product, including engineering and architectural aspects
• Perform analyses to stay on top of market trends, to ensure the product’s competitive position
• Define the roadmap of the product to maximize business value through ordering and prioritisation of the product backlog, under consideration of relevant stakeholder needs
• Prioritise the product backlog (both on functional and non-functional requirements such as risks, reliability, IT Run, LCM)
• Focus on delivery through collaboration, the ability to bring people together to work towards the same purpose.
• Are able to take responsibility, steer strategy and realisations based on facts and data; managerial courage to question and make decisions. Are a mandated IT asset owner, risk manager, and in case of a non-generic IT asset, data owner for the product and accepts test results and approves (IT) changes on the product
• Ensures adherence to Process Control Standards
• Build the craftsmanship of the employees in the team in line with the strategy of the Tribe and Area.
• Ensure compliance with relevant regulations and internal/external requirements (E.g. GDPR, SOX, BCBS239)
• Are the hierarchical manager of a team of Data Management Experts, working in multiple squads organized around your product.

Skills Required:

A leader who takes things on and makes things happen; who is passionate about helping others to be successful who has a knack for always being a step ahead. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Product Lead, you will also need to be able to:

• Build an effective team, that has diverse skills and perspectives to achieve common goals
• People management: being responsible for the inflow, progression, and outflow of employees of ‘your’ teams and playing an active role in the well-being and engagement of employees and the development of their craftsmanship
• Communicate effectively, in which you can adapt your style and the content of your communication to the needs of others you work with. You always pay attention to the input and opinions of others
• Develop talent, by helping people in your team to achieve their career goals by emphasizing the importance of learning, supporting people in developing new skills and offering opportunities to develop people’s careers
• Have a customer focus, where you build strong customer relationships and deliver customer-centric solutions
• Drive engagement, you create an environment in which people are motivated to perform at their best to help ING achieve its goals
• Be organisational savvy, you manoeuvre easily through complex policies, processes and people-related organisational dynamics across ING
• Look ahead, you show a strategic mindset, and you find future opportunities which you can translate into concrete strategies
• Be tech savvy, where you anticipate and leverage innovations in digital and technical applications that make ING commercially stronger and more effective
• Experience in defining strategies and policies in order to set and deliver objectives within medium to long time frames

• A proven track record in processes of digitization, backlog management and resource planning
• Experience in product/service management and development
• Sound experience in building and executing strategic roadmaps
• Experience in explaining complex issues in an easy-to-understand way to get people on board, including by using your strong analytical skills
• Experience in Data Management and knowledge of Data Solutions (E.g. Data Warehousing, Data Lakes, Streaming data and AI/ML)
• An excellent level of English and a Master’s Degree

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• Hybrid working mode (flexible working from home and office)
• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• Work Agile, so new ideas come to life faster

About us  

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.