Product Intern

Role Overview

We’re seeking a highly organized and detail-driven Product Intern to support our Product & Partnerships team. This role is execution-focused, with an emphasis on workflow coordination, product setup, and maintaining quality and consistency across our product builds.

You’ll play a key role in supporting the day-to-day operations, helping ensure information is accurate, workflows are moving, and outputs meet Kensington’s standards.

What You’ll Do

Product Build & Setup Support

• Prepare, format, and proofread service briefs for new and existing itineraries
• Source, organize, and upload images into internal systems
• Support product setup while ensuring accuracy, consistency, and completeness

Research & Development Support

• Conduct destination and itinerary research to support new builds and refreshes
• Synthesize research into clear, structured inputs for the Product team
• Assist with updating and maintaining existing product content

Workflow & Inbox Management

• Triage incoming requests from Destination Experts (DEs), DMC partners, and internal teams
• Track requests, manage workflows, and ensure timely follow-ups
• Draft clear, concise responses and summaries for internal review

Reporting & Feedback Support

• Support Net Promoter Score (NPS) tracking and reporting
• Assist in building feedback loops across internal teams, partners, and customer insights
• Help identify trends and summarize insights to support product improvements

What You Bring

• Exceptional attention to detail with a strong focus on accuracy and quality
• Strong organizational skills with the ability to manage multiple inputs and deadlines
• Comfortable working with spreadsheets and structured templates (Excel / Google Sheets)
• Excellent written communication skills, including drafting, summarizing, and proofreading content
• Ability to work efficiently without losing structure or quality
• Proactive mindset with the ability to take initiative within established processes
• Interest in travel or comfortable researching destinations and synthesizing information

 

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.