Product Development Manager, Digital Innovation

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

• As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
   

As a member of the product development team for the Services Central platform, you will collaborate closely with our Product and SAFe development teams to define requirements that drive innovation in our digital service platforms. Working alongside Product Managers, Solution Architects, and Application Engineers, you will help develop solutions to address our customers’ most pressing challenges. By applying your expertise in Agile methodology, you’ll guide development teams in prioritizing the most critical business tasks. Your efforts will have a far-reaching impact, influencing hundreds of product lines and thousands of customers.

Key Responsibilities:

The main responsibility is to collect, analyze, document, and validate the needs of internal business collaborators and external customers. This role will establish and document user flows and serve as a crucial link for managing system requirements between the business (customer and business requirements) and the software development team (product requirements and features) throughout the project lifecycle. It also includes eliciting business requirements from business users and subject matter experts, and leading the mapping of business processes, data flow, and service design blueprints. Responsibilities include defining and documenting requirements and acceptance criteria, analyzing and prioritizing features, and leading the development of common standards and tools.

The role will assist in operational product rollout, collaborate with the UI/UX team to ensure design alignment with requirements, and confirm that wireframes are ready for development. Additionally, it involves ensuring quality by conducting user acceptance testing and defect identification, as well as supporting beta testing and customer pilot efforts.

The successful candidate will play a key role in advancing our AI-driven initiatives to enhance customer-facing capabilities and support regional and divisional expansion. This role will focus on strengthening Voice of Customer (VoC) programs and customer feedback loops to ensure insights directly inform platform and service improvements. In addition, the candidate will lead the tracking of adoption metrics and usage analytics, including the creation of dashboards that provide leadership with actionable visibility into platform performance, engagement trends, and business impact.

Mentoring teammates on processes, best practices, prioritization, and issue resolution is also part of the role. This position will facilitate alignment among collaborators from different functions on features, regularly engaging with cross-functional teams globally. Lastly, it supports the development of product roadmaps, considering features, divisions, and regions, while taking a holistic view of how new capabilities may integrate into the broader ecosystem of platforms and solutions to ensure a seamless, cohesive, and scalable customer journey.

 

Education

• BA/BS in STEM or Business, with demonstrable experience working with Agile development teams

Experience

• Demonstrable experience in product development/management or business analysis or related area
• Experience with Agile methodology, writing capabilities, features, requirements and user stories
• Skilled in conducting discovery interviews and research with stakeholders and customers to analyze processes, identify pain points, and uncover insights to inform strategy and solutions.

Preferred Experience

• IT systems integration or e-business
• Certified Scrum Product Owner (CSPO)
• Atlassian tools (e.g. Jira, Confluence) knowledge, Awareness of AWS Services
• Scaled Agile Framework (SAFe) certification
• Applying AI technologies within products or solutions

Knowledge, Skills, Abilities

• A standout colleague who excels at working alongside technical and non-technical professionals
• Ability to take strategic direction from executive management
• Ability to take initiative and see tasks through to completion without significant mentorship
• Strong attention to detail