Job description
Job Title: Procurement Practitioner
Band: 3
Salary: £37,845 - £42,007
Location: Liverpool/Norwich/Newport/Birmingham
Number of roles: 2
Contract Type: 1 x Permanent & 1 x 12 Month Fixed Term Appointment
Hours: Full Time
Closing Date: 12/05/26
Interview Date(s): WC 1st June (subject to change)
Call to action
Are you interested in public procurement and want to help deliver value for the nation?
Do you have a strong customer service and procurement background?
Apply now to join the Procurement team in the Customer Service Centre to help deliver complaint procurements with excellent customer service to Central Government and the Wider Public Sector.
Job Summary
The successful candidate will deliver compliant procurements for departments across Government using various procurement routes and commercial agreements whilst also supporting the continuous development of procurement expertise across the department. These roles are within the fast-paced Assisted Service Triage team, supporting customers with their route to market strategy, our assisted service pipeline, and all things Assisted Service.
Key Accountabilities:
Contribute to the delivery of the Procurement Operations business targets through the delivery of compliant and commercially sound procurements in line with the public procurement regulations.
Providing support in translating Category colleagues and Customers commercial requirements, into a compliant procurement, which include specific and measurable evaluation criteria
Take ownership of the modelling of procurement evaluation plans, and provide guidance and training to evaluators
Provide excellent customer service to internal customers (Category colleagues) and external customers, ensuring they are appropriately informed about progress, issues and risks in a timely and effective manner
Use foresight and judgement to identify the issues and risks associated with the delivery of procurement results, and take early mitigating actions to minimise effects
Ensure that a full audit trail is preserved on actions relating to individual procurements and that the central record is continuously maintained
Actively seek out and implement opportunities for continuous improvements within the procurement processes and CCS standard operating procedures
Develop and implement a CCS knowledge management culture and establish robust knowledge development, collation and delivery processes
Develop and coach procurement skills, identifying knowledge gaps and understanding training needs
Essential Criteria (to be assessed at application stage):
Experience of and the ability to lead projects, to prioritise your own and others’ workloads and to undertake independent decisions with without reference to line management
Experience of and the ability to identify and mitigate commercial risks
Able to provide excellent customer service, by building and developing stakeholder relationships
Ability to communicate with stakeholders to provide/obtain information, seeking clarified detail
Ability to support continuous improvement through training and sharing knowledge
Success Profiles (to be assessed at interview):
Behaviours:
Communicating and influencing
Leadership
Working together
Making effective decisions
Technical:
Customer service
(A link to the Civil Service Success Profiles Framework is provided below)
Valuing our people:
Competitive salary
Generous pension scheme
A discretionary non-contractual performance related bonus
Working remotely in addition to working in advertised office location
Flexi time scheme (available for B1-B6)
Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays
Want to make a difference? Find out more about the rewarding work that we do in our candidate pack.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact recruitment@gca.gov.uk
Working flexibly, delivering outcomes
GCA operates a smarter working model that balances flexibility with collaboration. Successful candidates are expected to spend at least 26 days per quarter (approximately 2 days per week, pro-rata) at their contracted office, another GCA site, or off-site for meetings. For the remainder of the time, you may work from home or another suitable location that meets business needs.
Artificial Intelligence
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Selection Process
A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@gca.gov.uk.
Please note that as part of this recruitment process, if you are unsuccessful at the interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
Complaints Procedure
Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles details of which can be found at https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk
Internal candidates should apply using their Workday account. Please use the careers hub for your application.