Process and Performance Manager

Job Description:

Are you an improver? Is it painful for you to accept inefficient processes? Do you naturally think about a better way to do something?

In that case we have an interesting opportunity for you.

We are currently looking for a Process- and Performance Manager to join our Customer Resolution Services (CRS) Processes, Support & Training team in Copenhagen, Denmark, for the next possible start date.

What the job is …

The Processes, Support and Training team is part of the Process, Performance and Transformation team. Our operational CRS teams are responsible for Improvement and Transformation Projects, Process Mapping, Improvement & Training, Performance Management, Data Analytics and Operational Key User Support. Our mission is to support our operational colleagues in their daily business and to improve Customer Order Handling activities - always keeping an End to End (E2E) View.

Your main responsibilities:

• Maintain and improve our CRS process landscape in Symbio together with the CRS Process Specialist Community and Process architects.
   

• Analyze end-to-end process performance regarding improvement and automation potential
   

• Design new CRS processes compliant with Airbus and Satair Policies with partial/full automation support and align with all necessary stakeholders to ensure local optimization does not compromise the efficiency of our overall E2E process
   

• Support and guide the global CRS Process Specialist Community within Satair

You will maintain, update and improve our CRS Process Landscape while initiating, participating in and leading transformation initiatives and projects.

In addition, you will align with internal stakeholders on end-to-end processes and take part in the CRS Process Specialist Community. Your role also includes participating in and deploying projects (both LBIP and agile), discovering automation potential and supporting the automation of CRS processes.

You will secure process quality requirements and ensure transparency of automated processes and process steps. Furthermore, you will provide training to internal customers regarding changes in the way of working and manage system requirement definitions as well as validations.

Travel days to be expected are on average 2-3 per month.

How you will contribute to the team

We are looking for someone who is willing to challenge the status quo and actively drive improvement. You bring an improver mind-set, are self-driven, able to prioritize tasks, and are confident speaking up, providing feedback, and proposing solutions to unsatisfactory situations to enhance efficiency and customer satisfaction.

As part of a customer service–focused organization, you have a strong customer-centric mindset and are motivated to make life easier for our customers. You are a good listener who supports colleagues in operational teams and communicates openly, contributing to a positive and inspiring working environment in an engaged, international team.

Curiosity and a solid foundation in Process Management are essential. You have knowledge of process mapping methods and process performance measurement, and ideally experience leading or participating in process improvement initiatives or projects. Familiarity with Symbio is a plus.

You also bring a digital mindset, viewing digitalization and automation as opportunities. Experience working with SAP, Freshdesk or Jira is advantageous, and your digital affinity enables you to understand and support the digital growth of our IT tools.

Experience in customer service organizations, including direct customer interactions, is valued. In addition, experience with project management—such as stakeholder management and working in multifunctional or transnational teams—is considered a plus.

Due to the transnational set-up of our organization, a very good command of English, both written and spoken, is essential.

What does your next challenge look like?

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR

Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation. 

With our global functional organisation spanning 11 sites and locations worldwide, and a team of over 1,900 people supporting a $3.3 billion turnover, you will be part of a truly global company that continues to grow year after year.

Welcome to the Satair family!

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

 

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely! 

Here is a selection of some of the benefits we offer our employees in Copenhagen: 

• Competitive remuneration, including short term incentive bonus on all levels

• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday + senior and flex days

• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally 

• Health and well-being: Health insurance, in-house canteen with many healthy options

Come on board and join us at Satair, an Airbus Services Company

Please send us your application and CV as soon as possible in order to get the opportunity to become part of an exceptional global team!

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

 

When applying for the position, you accept our data privacy statement: http://www.SATAIR.com/privac

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Satair A/S

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Improvement & Performance Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.