Details of the Division and Team:
Deutsche Bank’s Private Banking business is one of the largest wealth managers worldwide. We offer our clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management. As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations, we create lasting value for clients. We specialize in developing bespoke solutions for our clients around the world, for instance wealth planning across successive generations and international borders, asset management with individual risk management, loans and deposits.
Private banking has executed its global strategy, where business process outsourcing is key. It is important to manage strategic partners and work closely to bring value to clients. This position will manage vendor and related governance activities for business process (technology, infrastructure, and operations). This role will work closely with Front office, Technology, operations, and vendor covering end to end process.
What we will offer you:
A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.
You can expect:
Flexible benefits plan including virtual doctor consultation services
Comprehensive leave benefits
Gender Neutral Parental Leave
Hybrid working arrangements
25 days of annual paid leave, plus public holiday
A culture of continuous learning to aid progression
Your key responsibilities:
Understand the Wealth Management business / products and align the performance of vendors accordingly. Responsible for service delivery aligned to business vision & strategy.
Manage Service Delivery across multiple businesses, products & contracts.
Innovation and Transformation of business processes through strategy & implementation.
Measure KPIs, KRIs, Volume vs spend, delivery trends, capacity, non-conformances, % of escalations, incidents & near misses. Ensure full knowledge of service levels and metrics defined in the vendor engagement.
Effective governance around performance, risk and change. Globally consistent timely reporting.
Experienced in risk management framework to continuously assess the risk followed by effective mitigate or reduction.
Undertakes periodic reviews of the efficiency and effectiveness of operational processes end- to- end to identify opportunities to eliminate waste, improve efficiency and performance
Review vendor capacity and capability.
Oversight of ongoing project implementation or change initiatives.
Engages product / function development to ensure a superior vendor offering in the face of changing client needs and market trends
Build and manage relationships with key stakeholders
Your skills and experience:
5-7 years of relevant experience in Wealth Management Business processes & products.
At least 3 years of direct experience in managing global vendors and transformation.
Experience in project management, cost optimization and innovation.
Avaloq Core banking system knowledge is advantage.
Basic analytical skills, flexible regarding production problem solving
Excellent communication skills, fluent in English and local language (written/verbal) as appropriate
Excellent team worker, able to work in virtual global teams and a matrix organization
Open minded, able to share information, transfer knowledge and expertise to team members
People Management:
Understands & actively supports plans and values, contributing to the achievement of a high-performance culture. Personally contributes in an environment where people are greatest asset.
Takes ownership and maintain healthy working relationship while seeking opportunities for continuous development of personal capability and improved performance contribution.
Provides help and support to facilitate early integration and assimilation of employees in the new environment post implementation
Highlights performance issues within the team, where appropriate, to drive for high performance
About us and our teams:
Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
Deutsche Bank & Diversity
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.