Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Principal, HR Transformation, Change & Project Management is a senior strategic leader responsible for preparing the HR function for AI-enabled transformation. This role leads the end-to-end change and adoption strategy, governs a portfolio of high-impact initiatives, and ensures disciplined execution through strong program management and enterprise change leadership. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means becoming part of a global team that is redefining how companies engage with their customers while embracing empathy, flying in formation, and going big in everything we do.
This leader serves as the connective link between HR strategy, AI-enabled technology, and workforce readiness, translating strategy into sequenced, measurable outcomes that drive sustainable value.
Key Responsibilities:
AI Transformation Preparedness and Adoption Strategy
Design and lead the end-to-end change and adoption strategy for AI-enabled HR transformation.
Translate HR and enterprise strategy into a sequenced AI transformation roadmap with defined milestones, KPIs, and value targets.
Identify and prioritize AI use cases across HR and define adoption pathways, success metrics, and value realization plans.
Align AI initiatives with the evolving HR operating model and workforce capability strategy.
Champion AI literacy across the HR function to accelerate adoption and behavioral change.
Change Architecture and Workforce Readiness
Develop and implement a comprehensive change architecture, including executive sponsorship models, stakeholder mapping, communications strategy, enablement programs, and reinforcement mechanisms.
Prepare HR leaders and managers to lead AI-enabled change by establishing decision-making frameworks, governance structures, and behavioral expectations.
Establish feedback loops and adoption measurement systems to monitor readiness, sentiment, utilization rates, and sustained behavior change.
Mitigate transformation risk by proactively identifying resistance points and implementing targeted interventions.
HR Transformation Portfolio Governance and Execution
Establish and govern the HR AI transformation portfolio, including intake processes, prioritization criteria, stage gates, sequencing, and benefits tracking.
Lead and mentor two Project Managers, ensuring disciplined execution, risk management, resource alignment, and milestone accountability.
Implement consistent program management standards, reporting cadence, and executive dashboards aligned with enterprise governance expectations.
Surface interdependencies, capacity constraints, and risk mitigation plans to senior leadership and executive steering committees.
Value Realization and Continuous Improvement
Define measurable outcomes tied to AI enablement initiatives, including efficiency gains, cycle time reduction, enhanced insights, and improved employee experience.
Track, analyze, and report value realization against approved business cases and strategic objectives.
Drive continuous improvement through lessons learned, performance analytics, and evolving best practices in change and transformation leadership.
Experience and Qualifications:
7 or more years of experience leading complex, cross-functional transformation programs in HR, digital, or enterprise environments.
Demonstrated experience designing and executing large-scale change strategies tied to technology or AI-enabled transformation.
Proven success establishing and governing a transformation portfolio, including prioritization frameworks, stage gates, risk management, and value realization tracking.
Experience driving adoption of new technologies and operating models across global, matrixed organizations.
Strong executive communication skills, including preparation of materials and presentations for executive leadership teams and steering committees.
Experience supervising project or program managers and establishing disciplined program management standards.
Ability to translate strategic objectives into sequenced, measurable roadmaps with clearly defined KPIs and value hypotheses.
Experience partnering with HR Centers of Excellence, HRIS, IT, Legal, and Finance in technology-enabled initiatives.
Bachelor’s degree required; advanced degree in Business, Organizational Development, HR, or related field preferred.
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Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$133,000.00 - $234,000.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
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