Premium Ticketing Coordinator

POSITION: Premium Ticketing Coordinator                    

DEPARTMENT: Ticketing – Premium Ticketing

REPORTS TO: Senior Manager – Premium Ticketing                   

FLSA STATUS: Exempt, Salary  

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

The Premium Ticketing Coordinator will play a key role in managing premium ticketing operations, ensuring exceptional service for suite holders, premium seating clients and VIP guests. This position combines operational accuracy with outstanding customer care.

Essential Duties and Responsibilities

• Coordinate ticketing for premium seating, suites and VIP areas.
• Process ticket sales and manage accounts using Ticketmaster systems, including Archtics.
• Assist with billing, database upkeep and premium account maintenance.
• Support sales efforts for public suites and VIP areas.
• Provide prompt, professional client support and resolve inquiries efficiently.
• Provide event-day support, including box office assistance and ticketing solutions.
• Contribute to strategic initiatives to enhance premium ticket operations and guest experience.

Education and/or Experience        

• Previous experience in ticketing, event or venue management, or similar experience preferred.
• Working knowledge of ticketing software. Ticketmaster systems, including Archtics preferred.

Skills and Abilities  

• Working knowledge of Microsoft Office applications.
• Excellent organizational skills and attention to detail.
• Good verbal and written communication skills.
• Comfortable working under pressure and managing multiple tasks.
• Strong interpersonal skills and ability to work effectively with diverse teams.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site or Remote (Van Andel Arena, DeVos Performance Hall, Acrisure Amphitheater)

• Flexible availability including nights, weekends and some holidays.

WHAT YOU’LL GAIN

· Working alongside a dynamic team at iconic venues hosting premier entertainment in West Michigan

· Opportunities for growth in premium ticket sales and event operations.

· Rewarding environment where your work directly impacts guest experience.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.