The role has the following primary responsibilities:
- Expert in French language both written and verbal
- In depth understanding of the cross border payment sector with specific knowledge with Multi Currency payment solution.
- Knowledge on in Omni Channel payments including integration with POS and PMS systems in the retail and hospitality sector.
- Knowledge on tokenisation and how it applies to payments.
- Ability to be present a solution sale to large groups, including internal employee training sessions as well as client/partner meetings
- Ability to become a Subject Matter Expert on the Global Blue platform and our solutions
- Contribute to responses for Requests for Information (RFI) and Requests for Proposal (RFP)
- Review incoming technical requests and respond to questions for the Sales, Account Management and other client-facing teams
- Lead pre-sales and technical integration calls, including hotel and retail point-of-sale, ecommerce and mobile integration discussions - Includes taking minutes and performing research on the potential merchant/partner prior to the call to ensure that we understand their environment, products and solutions
- Attend conferences, presentations and other client-facing meetings as needed
- Provide technical input and guidance into the solution design and ensure all designs will work in line with industry standards including scheme mandates
- Guide and assist team members in term of technical and domain knowledge, professional skills, and correct delivery according to the stipulated timeline
- Solve implementation and/or migration problems or ensure that they are resolved timeously by the available resources.
- Participate in any project retrospectives and contribute to internal process improvement and maturation.
- Liaise with other business groups where necessary.
Key competencies
- Must have knowledge of as many of the followings as possible: AS2805, ISO8583, ISO20022, Card Scheme Specifications, and other payments message protocols and transport mechanisms such as TCP/IP, REST API, SOAP/XML
- Experience with payments and point of sale integration in the hotel and retail sector
- Ability to prioritize tasks
- Proactive work ethic Within the scope of the relevant projects, act as a technical consultant to the internal team on platform design and capabilities and recommendations on customisations
- Technical lead implementation (need to be hands-on), and ensure its on-time delivery and within IT budget
- Ensure that solutions and projects are specified and documented appropriately, according to the agreed deliverables and process.
- Fluent in English both written and verbal
Preferable skills and competencies
- Demonstrates strategic thinking with an entrepreneurial spirit
- Analytical and problem-solving skills
- Demonstrates a strong customer orientation - actively seeks innovative ways to improve processes, and user experience
- Ability to collect, clarify, and translate business requirements into documentation and conceptual design
- Excellent presentation skills and an ability to engage audiences
- Ability to effectively collaborate with others to reach mutually agreeable outcomes
- Ability to work independently as well as with a team
- Effective time management skills and ability to meet deadlines
- Possess a "can do" attitude and positive outlook, minimizing negative behaviours
- Ability to communicate effectively in a multicultural, multinational environment and mobilize cross-functional high-performance teams
- Fluent in English – French