Network Operations Support Engineer

Company

RNTBCI PL

Job Description

Key Responsibilities:

Network Operations & Administration:

• Monitor and manage the health and performance of enterprise network infrastructure, including LAN, WAN, WLAN, and VoIP systems, using network monitoring tools (e.g., SolarWinds, PRTG, Cisco Prime)..
• Respond to incidents and service requests escalated from L1 NOC teams within agreed SLAs.
• Perform advanced troubleshooting on network connectivity issues, configuration problems, and performance bottlenecks.
• Execute standard changes and network configuration updates under supervision of L3 or Senior Administrators.
• Support proactive capacity monitoring and trend analysis to identify potential issues before impact.

Incident & Problem Management:

• Investigate and resolve L2-level incidents related to switches, routers, wireless access points, and voice systems.
• Escalate complex or persistent issues to L3 or vendor support, providing complete diagnostics and documentation.
• Contribute to root cause analysis (RCA) reports and implement corrective/preventive actions.
• Maintain accurate records of incidents, changes, and configurations within ITSM tools (e.g., ServiceNow, Remedy).Participate in planning and execution of new automotive plant rollouts, network expansions, and system integrations.

Maintenance & Configuration:

• Apply configuration updates, firmware upgrades, and patch management under change control procedures.
• Assist in network infrastructure deployments, migrations, and hardware replacements.
• Maintain network documentation, including topology diagrams, asset lists, and configuration archives.

Collaboration & Support:

• Work closely with cross-functional IT teams (Security, Systems, OT Engineers) to support plant and office network reliability.
• Support industrial network connectivity for manufacturing systems (EtherNet/IP, PROFINET, Modbus TCP, etc.).
• Provide technical mentorship and guidance to L1 support staff.

Primary Skills:

• Hands-on experience with LAN/WAN/WLAN & VoIP infrastructure in enterprise or industrial environments.
• Proficiency in configuring and troubleshooting Cisco/Aruba/Juniper switches, routers, and access points.
• Solid understanding of routing and switching protocols (VLANs, STP, OSPF, BGP, EIGRP, QoS).
• Experience in VoIP systems (Cisco CUCM, SIP, call routing, and QoS for voice).
• Familiarity with network monitoring tools (Zabbix, SolarWinds, PRTG,Cisco Prime, etc.).

Secondary Skills:

• Knowledge of industrial networking protocols (EtherNet/IP, PROFINET, Modbus TCP).
• Basic understanding of network security concepts, including ACLs, VPNs, and firewall policies.
• Exposure to SD-WAN, network automation tools, or scripting (Python, Ansible).
• Understanding of ITIL processes (Incident, Problem, and Change Management).
• Awareness of automotive plant IT/OT convergence and Industry 4.0 networking standards.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 3–6 years of hands-on experience in enterprise or industrial network support roles.
• Industry certifications preferred: CCNA / CCNP / CompTIA Network+ / ITIL Foundation.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work in a 24x7 NOC environment with rotating shifts and on-call support.

Work Environment:

• Shift-based operations in a 24x7 global NOC environment.
• May require on-site support at automotive manufacturing plants during maintenance or deployment activities.
• Collaboration with global IT teams and third-party vendors

Job Family

Information Technologies & Systems

Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.  
We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.