Pool F&B Supervisor

Responsible for providing the guest with an exceptionally enjoyable but safe experience with accordance to the standards set by Loews Hotels. Oversees the F&B operation of two swimming pools which includes service to the guests, seasonal bar and restaurant operations, cabana service, organization and overall service around the pools. The Pool F&B Supervisor has the responsibility for the supervision of a pool bar and quick service restaurant, which ensures efficient operation of the department, staffing, training, scheduling of employees and inventory control.

Job Specific

• Performs departmental opening and closing duties
• Monitors and supervises department staff
• Assists with the scheduling of staff according to established standards and forecasted needs
• Represents the Restaurant Manager in his/her absence
• Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
• Personally supervises restaurant and kitchen activities to ensure quality production/delivery of product/service
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
• Supervises completion of required set up / preparation, at beginning of shift and clean up restocking at end of shift
• Inspects all equipment prior to, during and at end of shift, reports any needed repairs to the appropriate department
• Controls the reservations and supervision of the Cabana Rentals and setup
• Oversees the operation of both pool areas
• Manages the pool programs such as towel issue, retail sales and attendant/concierge programs
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• CPR and First Aid certification
• Excellent communication skills – oral and written
• Excellent guest service skills
• Able to work a flexible schedule, including weekends and holidays
• Two years of experience in F&B