Policy Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Policy Specialist, you will act as a vital bridge for employers by demystifying the premium system and clarifying complex premium obligations to ensure they fully grasp how Standard Claims Estimates (SCEs) directly impact their premium calculations.

You will empower these organisations to improve their workplace performance by effectively navigating the premium incentive framework, ultimately turning policy insights into tangible safety and financial outcomes

This will be a permanent, full time position based in the Melbourne office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES

• Pro-actively manage the Agent's debtors by controlling the value, number, age, and proportion of outstanding premium
• Manage all employer WorkSafe insurance policy information including registering new policy applications, maintaining policy information such as adding new workplaces, reviewing, and reclassifying workplaces and updating remuneration
• Understand and apply the methodology that is used in the calculation of employer premiums and ensure this is effectively communicated to employers
• Comprehend the legislative framework for WorkSafe insurance including policy creation and maintenance as well as premium collection and the framework for legal debt recovery action
• Ensure all communication with WorkSafe is in accordance with EML’s Communication Policy
   

ABOUT YOU

• An understanding of the relevant statutory acts and associated regulations and guidelines associated with Premium and Policy
• Strong client focus with strong relationship building, negotiation and influencing skills
• High attention to detail and analytical, organisational skills
• Ability to prioritise and work to deadlines with competing priorities
• Effective written and verbal communication skills and strong computer literacy
• Understanding of financial concepts

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.