Police Owner Services Associate

Horace Mann is seeking a detail-oriented and motivated Policy Owner Services (POS) Associate to join our team. In this role, you will support Horace Mann’s New Business and Policy Administration processes by performing data entry, policy changes, and maintenance for new and existing customers.

The POS Associate plays a critical part in ensuring policy accuracy, maintaining service-level standards, and delivering an exceptional experience for both agents and policyholders. This position offers an excellent opportunity for individuals looking to grow their career in the insurance and financial services industry while contributing to a purpose-driven organization that supports educators and their communities.  This is a hybrid position based in our Plano, Texas office.  

Key Responsibilities

Policy Processing & Administration

• Process new business data entry for policy applications in accordance with company standards and procedures.
• Review incoming applications and requests for accuracy and identify missing requirements or information.
• Perform policy administration requests for all current and legacy insurance products.
• Complete policy corrections, including adjustments to policy dates, premiums, and payroll deductions.
• Obtain and update payroll slips to ensure accurate deduction processing.
• Maintain all work items within established service-level standards and turnaround times.
• Issue approved applications as directed by underwriting.
• Research and resolve errors or discrepancies in a timely and accurate manner.

Communication & Customer Service

• Communicate professionally with Horace Mann customers, agents, and internal partners via written correspondence and phone as needed.
• Collaborate with other team members to ensure seamless and accurate policy administration experience.
• Proactively identify process improvements to enhance workflow efficiency and service delivery.

Performance & Quality Standards

• Maintain a monthly productivity scorecard of 80% or greater.
• Achieve a monthly audit error rate of 5% or less.
• Maintain no more than three special audit errors per month over the previous quarter.
• Demonstrate accuracy, accountability, and attention to detail in all assigned work.

Qualifications & Experience

• High School Diploma or GED required.
• 1+ years of college coursework preferred.
• Previous experience in health or life insurance, policy administration, or related financial services preferred.
• Strong organizational and data entry skills with high attention to detail.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office and familiarity with policy administration systems preferred.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Hybrid work model: combination of in-office and work-from-home.
• Normal office environment.

Pay Range:

• $17.16 - $25.35/hr. 

Salary is commensurate to experience, location, etc.