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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
Primary Focus
Serve as a strategic advisor and trusted consultant to our partners, guiding them in maximizing the value of all Xvantage platform experiences. This role is pivotal in helping partners leverage the platform to drive digital transformation, improve operational efficiency, and accelerate business growth. Platform Success Consultants work collaboratively to understand each partner’s unique goals and challenges, delivering tailored recommendations, insights, and enablement that unlock the full potential of Xvantage. Through proactive engagement, thought leadership, and continuous support, they foster long-term relationships that promote partner success, platform adoption, and measurable impact.
Key Responsibilities
Partner Engagement & Strategic Alignment:
Engage with customer and vendor partners to understand their business models, strategic objectives, operational workflows, and key success metrics.
Develop strong relationships with stakeholders across partner organizations, including executive, operational, and technical team
Value Mapping & Opportunity Identification
Identify opportunities to align partner goals with current and emerging Xvantage capabilities, with a focus on automating through our integration capabilities.
Assess an analyze partner use of the platform to uncover gaps, blockers, and areas of optimization and innovation
Solution Design & Execution
Develop and execute enablement plans that align Xvantage capabilities to the partner’s objectives while also keeping focus on process improvement and measurable outcomes.
Engage with customer and vendor partners to understand their strategic objectives, operations, organizational structure, impact on P&Ls and other key leadership KPIs.
Monitor Performance and Overall Impact:
Define and track KPIs for each partner to inform the ongoing strategy and to ensure the automation efforts have a positive impact on the business.
Cross-functional collaboration
Work close with sales, engineering, Platform Success and Enablement teams, among others to create and drive a consistent partner experience
Contribute to internal knowledge sharing by documentation partner success stores, playbooks, etc.
What experience, knowledge and skills does a Platform Success Consultant need?
KNOWLEDGE AND SKILLS:
Proficient verbal and written communication skills, clearly demonstrating the ability to present in both technical and non-technical terms.
Ability to demonstrate our value proposition to a diverse audience, adapting to the various personas employed by our partners.
Skilled in influencing and building relationships
Ability to translate technical capabilities into business value.
Ability to demonstrate and leverage business and financial acumen, manage projects and collaborate with internal and external stakeholders. Analyze data to provide meaningful insights and trends.
Have a very strong understanding of the Xvantage platform and other solutions and programs relevant to our partners.
Strong knowledge of the technology and distribution industries.
Typically, the level of experience and education required to demonstrate these key elements of knowledge/skills/experiences are:
REQUIREMENTS:
Requires a four-year college degree (or additional relevant experience in a related field).
Requires a minimum of 8 years previous strategic sales/account management experience (related industry preferred) or 4 years of technology, platform or distribution experience in a consultative sales/customer facing capacity
These timeframes may vary based on the candidate’s proven track record of successfully performing and demonstrating the level of knowledge/skills/experiences and delivering the results required of this role.
The typical base pay range for this role across the U.S. is USD $100,500.00 - $170,900.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.