Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve. We bring together world-class clinicians, technologists, and autism specialists to build cutting-edge AI tools that help care teams work smarter and spend more time with the children and families who need them most.
Our platform is HIPAA-compliant and designed for the real-world needs of behavioral health teams - from psychologists to ABA therapists. By combining evidence-based care with powerful technology, we’re expanding access to high-quality services for families everywhere.
Our Mission
Frontera exists to close the care gap: every child, no matter where they live, should be able to access effective behavioral healthcare.
We are seeking a Platform Operations Analyst to join our Engineering team and help improve the reliability, quality, and scalability of our B2B and direct-to-parent products. This is a hands-on, technical individual contributor role focused on troubleshooting production issues, performing SQL-level investigation, and serving as the first line of technical diagnosis for product bugs and data issues.
You will partner closely with Engineering, Product, and Customer Success to resolve issues efficiently, reduce reactive load on engineers, and improve resolution speed and clarity for customers. This role is well suited for an early-career engineer or technical operator who enjoys debugging systems, learning complex products, and taking ownership of problems end to end.
What You’ll Do
Relevant experience may come from support engineering, technical operations, platform operations, internships, or technical customer support roles. Experience working in healthcare or regulated environments is a plus but not required.
We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full-time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and 4 weeks of PTO per year.
Why Frontera?
Join us in building the future of behavioral healthcare!